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Mobile policy (MAM) security settings and supported apps

When you create a new mobile policy, you’ll need to choose the security settings you’ll set for your organization.

Screenshot of the security settings available for mobile policy

This table describes each security setting you can configure for the Jira Cloud, Confluence Cloud, and Opsgenie mobile apps and gives a more detailed explanation of how they work. Learn what end users experience when a policy is created

Security setting

How it works

Apply this policy to

All users with access to your organization’s products

Your policy will apply to all users – both managed and unmanaged – within your organization, including any new users that you add after the policy is created.

Specific users

Your policy will only apply to the users you select. These users must have managed accounts.

Data protection

Prevent users from saving or backing up data to their devices

Your organization’s content and data is unable to be:

  • Backed up to iCloud or Google Cloud

  • Saved to external storage (e.g. SD card)

  • Shared with any other apps

Prevent users from taking screenshots (Android only)

Users are unable to take a screenshot of your content while the mobile app is open. This setting only applies to Android devices.

Prevent users from screen recording videos

Users are blocked from using the mobile app if they turn on screen recording.

Clipboard restrictions

Prevent users from cutting or copying data from within supported apps

Users are blocked from cutting or copying content from within the mobile app. The content will not be saved to their clipboard.

Access requirements

Require that devices are encrypted

Requiring users to manually encrypt their device mostly applies to older Android devices. iOS devices and most newer Android devices are encrypted by default. Some older Android devices are unable to be encrypted and these users will need an alternative device.

Require biometric authentication or a device passcode

Users must have a passcode/Face ID/Touch ID (for iOS) or screen lock (Android) enabled on their device.

This is required when opening the mobile app and if the mobile app has been in the background for more than 2 minutes.

Require that devices meet a minimum OS version

You can set a minimum operating system (OS) for iOS/iPad and Android. Your users' devices must have at least this minimum OS version (or higher) on their device.

The minimum OS you can choose from:

  • iOS: 13 to 15

  • Android: 6.0 to 12

Which apps are supported?

We currently support Jira Cloud and Confluence Cloud mobile apps for iOS and Android devices.

Your users can download these apps to their devices directly from the Apple App Store or the Google Play store.

Additional Help