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Specify IP addresses for product access
IP allowlisting is available with Premium plans for Jira Software, Jira Service Management, and Confluence. Learn more about Jira Cloud plans and Confluence Cloud plans.
IP allowlisting gives you an additional level of control, allowing you to specify which IP addresses users must use to access content for Jira Software, Jira Service Management, and Confluence. When you set an allowlist for Jira Software Premium, it applies to customer and agent-facing portals for your Jira Service Management on the same site.
IP allowlists currently apply to these pages:
Jira tasks, issues, projects
Confluence pages and spaces
Jira administration
Confluence administration
If users aren't accessing these pages from an IP addresses in the allowlist, they see a message explaining why they don’t have access. Users also won't be able to access that product programmatically via the APIs.
If users access your products from a Chrome browser, it's possible that their IP address doesn't update when they connect to a different network. This is an issue if their new address is in an allowlist. If this happens, tell your users to clear their browser's cache by entering these keys: Ctrl/Cmd + Shift + R.
Find your IP allowlists
To view your IP allowlists:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > IP allowlisting.
You will be able to access admin.atlassian.com even if the IP is outside the range of the allowlist.
Add an allowlist
You can set up 100 IP addresses or network blocks per product. We support IPv4 for individual IP address. If you're entering a network block, we support the CIDR notation standard for specifying a block of IP addresses. Refer to CIDR notation more details about how to use CIDR notation.
Some examples of values that you can add:
Type | Examples |
|---|---|
IPv4 | 104.192.143.1 |
CIDR block | 104.192.143.0/28 |
To add an allowlist:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Security > IP allowlisting.
Select Create allowlist.
From the popup that opens, enter details for your allowlist. From the IP addresses field, you can enter up to 100 IP addresses, separated by commas.
Click Create to save the details.
When you create your allowlist, you can choose to apply immediately from the Enable? option. If you don't want to apply right away, you can apply the allowlist at any point from the toggle in the Enabled? column.
IP allowlist exceptions
In some cases, we cannot restrict access for users in your IP allowlist to specific information in Jira Software, Jira Service Desk, and Confluence.
Regardless of your IP allowlists, users can always see the following information types:
Information types | How to find information | Example |
|---|---|---|
Recent history in @start.atlassian.com | To find Recent history, you go to Recent from the homepage in Confluence. |
When a user goes to start.atlassian.com in Jira, they can see recent history for both sites whether or not they are part of the IP allowlist |
Notification details | To find Notifications, you select the {icon} to see notification details. | |
Smart Links that anyone shares in Confluence or Jira | To create a Smart Link, you copy and paste the URL to any page. | |
We also don't apply your IP allowlist restrictions to the following:
Application links that use TwoLeggedOAuth
Connect applications
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