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The BYOK encryption feature is available through an early access program (EAP) to a number of customers with Enterprise plans for Jira Software. For any issues, contact support.
The following table lists the product data types that are in scope for the EAP, as well as the product data types that won’t be included in the EAP.
Product | ✅ In scope for BYOK EAP | ❌ Not in scope for BYOK EAP |
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Jira Software |
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Confluence |
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Atlassian Access |
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All products |
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Term | Definition |
---|---|
Asset data | Third-party asset data stored in the asset platform used to synchronize with Jira functionality. |
Atlassian Access | Atlassian Access is a subscription that you purchase for your whole company. It enables visibility and security across all Atlassian accounts and products, and gives you one place to manage your users and enforce security. Learn more about Atlassian Access |
Atlassian Marketplace and app data | Data from Connect apps that may be stored outside of the Atlassian cloud environment by a third-party app vendor. |
Attachments | Files attached or added to Jira Software, Jira Service Management, Jira Work Management, or Confluence issues, pages, or other content. |
Audit logs | Logs generated by admin actions. |
Cached content | Content stored in a non-specified region for up to 30 days with the purpose of:
|
Connected DevOps data | Data related to the Jira DevOps experience including:
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Customer accounts | User data in your customer accounts for Jira Service Management projects. |
Data in transit | Data being processed or moved across, and not stored, by Atlassian store. |
Incident management functionality data | The data used in functionality for the incident management feature powered by Opsgenie. |
In-product notification data | Data related to Jira Software, Jira Service Management, Jira Work Management, and Confluence in-product notifications. |
Jira Service Management features powered by Opsgenie | All features accessed through the Opsgenie URL. Some of these features are displayed in the Jira Service Management product screen. |
Knowledge base category data | Categories for the Jira Service Management knowledge base, including description and configuration displayed in the portal when integrated with Confluence. |
Operational logs | Atlassian system logs used for operational maintenance and diagnostic purposes. |
Page metadata | The data used to describe a Confluence space for the purpose of search indexing. |
Permission and restriction configuration data | Data related to the configuration of product or site access permissions or restrictions. |
Product analytics | Events fired by our cloud products for in-product user experience optimization and performance. |
Product data at rest | Data added directly by a user, that has persisted for 30 days or longer in our cloud data stores. |
Product logs | Logs generated by Jira Software and Confluence product changes related to content and configuration. |
SLA configuration data | Service Level Agreement text field names, time metric configuration, calendar configuration, and JQL queries for SLA Goal configurations. |
Source data for notifications in emails | Data in an email with notification details. For example, an email that contains issue names and comments. |
Team profile information data | Data related to your Atlassian team profile, including:
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Third-party product integration data | Data from any product integrated with Jira Software, Jira Service Management, Jira Work Management or Confluence. For example, a Github integration. |
User account information data | Personal account information including:
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User analytics | Events fired by our cloud products to help understand experiences based on how a user interacts with products. |
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