Manage your organisation's third-party apps
To view and manage third party apps, go to admin.atlassian.com.
You will see one or multiple organisations. Select an organisation if you have more than one. Click on Products in the top menu site and select your site in the left menu bar.
You will be presented with a list of settings. Choose Connected Apps to view and manage apps.
Manage app access
When an app is installed by an admin or a user, the app will ask for consent to act on the user’s behalf. Once consent has been given the user can use the app wherever the app has been installed. As an org admin with an active Atlassian Guard Standard subscription you can however manage where the app can be used by creating a data security policy.
Org and Site admins can also choose to restrict app installation to admin level by selecting Block user apps in the Connected apps settings.
Note that a user can revoke their app grants at any time using their own connected apps screen.
Manage app upgrades
App developers may periodically introduce security updates, performance improvements, and new features to their apps. Most updates will be automatically applied to your apps. However, for some upgrades (such as app permission changes) admin approval is required.
We recommend that you keep your apps updated to ensure that you get the latest improvements. As a site/organization administrator, you can update apps installed on any product.
To check which apps have available updates (and apply them):
Go to admin.atlassian.com. Select your organization if you have more than one.
Under Site settings, select Connected apps.
Apps with available updates will have an UPDATE status next to their names. Click the app’s action button and select View app details.
Select Update from the app details screen to update the app to the latest version.
Repeat this process for all other apps you need to update.
Uninstall an app
Site/organization administrators can uninstall apps from an Atlassian site. You should warn your users that the app is about to uninstalled from your site beforehand.
To uninstall a connected app from your site:
Go to admin.atlassian.com. Select your organization if you have more than one.
This step is different depending on your user management experience:
- Original: Select the site's name and URL to open the Admin for that site.
- Centralized: Select Products then select the site from the left hand side.Under Site settings, select Connected apps.
Select Manage authorization for the app.
Select Uninstall.
For Forge apps, the Uninstall button revokes all user and system user grants.
For OAuth 2.0 (3LO) apps such as “Atlassian for VS Code”, the Uninstall button revokes all users.
Uninstalling an app requires all connected users to be removed first. As this is a slow operation with large numbers of users, the process is automated for you. You can monitor the progress from the connected apps screen. Once all users are removed, the app is uninstalled.
Troubleshoot an app
When you install a new app, the app vendor gets access to your app logs. This means that if you experience an issue with the installed app, the vendor can use the logs to quickly solve the problem. If you want to check the content of the logs, you can download and review them. You can also disable log access at any time.
Granting log access will give vendors access to logs for up to 60 days ago, even if sharing wasn’t active before then. When you disable their access to logs, they will no longer be able to see any logs that have been created inside your site.
You can disable log access at any time.
Download logs
To download logs:
Go to admin.atlassian.com. Select your organization if you have more than one.
This step is different depending on your user management experience:
- Original: Select the site's name and URL to open the Admin for that site.
- Centralized: Select Products then select the site from the left hand side.Under Site settings, select Connected apps.
Next to the app you want to download logs for, select > Download logs.
A modal appears like this one, giving a preview of the logs you're about to download.
5. If necessary, use the date picker to choose a date range and select Apply. Note, the dates in the date picker are in your local time, and the dates in the logs are in Coordinated Universal Time (UTC).
6. Select Download.
7. Send the downloaded log file to the app vendor. If you have any concerns that the logs might contain personal or confidential data, you can always review the file before sending.
Disable log access
To disable log access:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select the site's name and URL to open the Admin for that site.
This step is different if you have the improved user management experience. Select Products then select the site from the left hand side.Under Site settings, select Connected apps.
Next to the app you want to enable logs for, select > View app details.
A screen appears, showing the details of your app and the controls for enabling or disabling access to your site's logs.
Under the App logs access section, select Disable log access.
A modal appears with more details about disabling access. Select Disable.
The vendor will no longer be able to see any logs that have been created inside your site. You can re-enable log access at any time, from the same screen, and this will give vendors access to logs for up to 60 days ago, even if access was previously disabled.
You can check your log sharing history when you access your audit logs on admin.atlassian.com.
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