Set up the Data Manager clients for Assets

Data Manager is included in all Service Collection Premium and Enterprise plans.

The Data Manager clients are two middleware apps that enable you to:

Data that have been fetched from the Data Manager Clients on a customer managed environment are under the customers Data Residency control.

  • run Data Manager locally on your system

  • schedule automatic job runs

  • cleanse and merge your data

  • The Adapters client is required to use Data Manager.

  • The Cleanse and Import client is highly recommended, as it allows Data Manager to take snapshots when cleansing and merging, retaining historical information about objects.

Before choosing a client version, identify:

  • your operating system (macOS, Linux, or Windows/DOS)

  • your CPU architecture (x64 or ARM64)

Set up the Data Manager clients for macOS

  1. Download the Data Manager clients from the Atlassian Marketplace (data_manager_clients.zip).

  2. Open Terminal (Applications > Utilities > Terminal).

  3. Create a directory, copy, and unzip:

    mkdir /Users/Shared/assets_data_manager cd /Users/Shared/assets_data_manager cp ~/Downloads/data_manager_clients.zip /Users/Shared/assets_data_manager unzip data_manager_clients.zip
  4. You should now see:

    • linux-arm64

    • linux-x64

    • osx-arm64

    • osx-x64

    • win-x64

    • win-x86

  5. From the Apple menu, select About This Mac and check Chip:

    • If it says M1, M2, or M3 → ARM64:

      cd osx-arm64
    • If it says Intel → x64:

      cd osx-x64
  6. Test the Adapters client:

    cd assets-adapters-client ./dm-adapters --help
  7. Test the Cleanse and Import client:

    cd .. cd assets-cleanse-and-import-client ./dm-cleanseimport --help

Both commands should show help text and usage options.

Set up the Data Manager clients for Linux

  1. Download data_manager_clients.zip from the Atlassian Marketplace.

  2. Open Terminal (for example, Ctrl + Alt + T).

  3. Create a directory and move the ZIP:

    cd /users/shared mkdir assets_data_manager cd assets_data_manager cp ~/Downloads/data_manager_clients.zip /Users/Shared/assets_data_manager
  4. Unzip:

    unzip data_manager_clients.zip

    If unzip is not installed:

    sudo apt-get install unzip
  5. You should see:

    • linux-arm64

    • linux-x64

    • osx-arm64

    • osx-x64

    • win-x64

    • win-x86

  6. Identify CPU type:

    uname -m
    • x86_64 → x64:

      cd linux-x64
    • aarch64 or similar → ARM64:

      cd linux-arm64
  7. Test the Adapters client:

    cd assets-adapters-client ./dm-adapters --help
  8. Test the Cleanse and Import client:

    cd .. cd assets-cleanse-and-import-client ./dm-cleanseimport --help

Set up the Data Manager clients for Windows/DOS

  1. Download data_manager_clients.zip from the Atlassian Marketplace.

  2. Open an elevated Windows Terminal or Command Prompt (for example, Windows key + X, choose Windows Terminal (Admin)).

  3. Create a directory:

    cd c:\users\public mkdir assets_data_manager cd assets_data_manager
  4. Copy the ZIP (replace <user_directory>):

    copy c:\users\<user_directory>\downloads\data_manager_clients.zip c:\users\public\assets_data_manager
  5. Unzip using Windows Explorer or another utility. You should see:

    • linux-arm64

    • linux-x64

    • osx-arm64

    • osx-x64

    • win-x64

    • win-x86

  6. Identify CPU type:

    • Press Win + R → msinfo32.

    • Under System Summary, check System Type:

      • x64‑based PC → x64: cd win-x64

      • x86‑based PC → x86: cd win-x86

  7. Test the Adapters client:

    cd assets-adapters-client dm-adapters --help
  8. Test the Cleanse and Import client:

    cd .. cd assets-cleanse-and-import-client dm-cleanseimport --help

Update the Data Manager clients

To update:

  1. Delete the existing Data Manager client directories.

  2. Download the latest data_manager_clients.zip from the Atlassian Marketplace.

  3. Copy and unzip into your assets_data_manager directory.

  4. Re‑run the --help commands above to confirm the new version.

Still need help?

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