Block app access from mobile browsers
Who can do this? |
Access policies help you control how users access Atlassian apps in your organization. You can use an access policy to block access from mobile browsers to the following apps in your organization:
Jira (including Jira Product Discovery, Jira Service Management)
Confluence
Analytics
Compass
Mobile browser users can access Atlassian apps not included in this list.
Create a mobile browser access policy
To block access from mobile browsers:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > User security > Access policies.
Select Create policy.
Enter a name and description for the access policy, then select Create.
Set the access control to Block, then select Turn on policy.
Block mobile browser experience for users
Users attempting to access Atlassian apps from a mobile browser may see this error message:
You can’t access this content because your admin applied a security policy that blocks access to apps in this organization.
Limitations
In some cases we can’t block access from mobile browsers to Atlassian apps. For example, users will always see these information types:
Recent history in home.atlassian.com
App notification details
Smart Links shared in Jira or Confluence
Browser and OS restrictions
The block mobile browser control impacts desktop environments that use similar identification signatures:
Safari (macOS): Due to how Safari identifies itself, our system cannot distinguish between a Mac desktop and an iOS device using Request desktop site.
Linux desktops: Access is currently restricted because Linux desktop signatures appear identical to Android mobile browsers in Desktop mode.
Chrome OS (Chromebooks): Browser-based access is restricted. Chromebook users should download and use the official Jira or Confluence mobile apps available in the Google Play Store rather than accessing via a browser.
Edit a mobile browser access policy
To edit an existing access policy:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > User security > Access policies.
In the Policy table, select the More actions icon (•••) > Edit policy.
Turn off a mobile browser access policy
To turn off a policy you have set up:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > User security > Access policies.
In the Policy table, select the More actions icon (•••) > Turn off policy.
Turn on a mobile browser access policy
To turn on a policy that is inactive:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > User security > Access policies.
In the Policy table, select the More actions icon (•••) > Turn on policy.
Delete a mobile browser access policy
To delete a policy you no longer need:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Security > User security > Access policies.
In the Policy table, select the More actions icon (•••) > Delete policy.
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