Marketplace アプリ データを別の場所に移動する

A Marketplace app, sometimes called an add-on or plugin, is an installable component that supplements or enhances the functionality of an Atlassian app, such as Jira, Jira Service Management, and Confluence. A Marketplace app is always linked, associated, or subscribed to an Atlassian app. You can find all the available apps in the Atlassian Marketplace.

With data residency, you can control where your data is stored. Only some Marketplace apps support data residency.

Currently, we support a combined move of an Atlassian app and some of its installed Marketplace apps. This means that while we're moving your Atlassian app to its new location, some of its installed Marketplace apps will move automatically. However, some Marketplace app will have to be moved separately after the Atlassian app has moved to the preferred data residency location.

This page provides detailed information on how data residency for Marketplace apps works.

Before you request a data residency move for apps, you should understand the different app statuses.

アプリ ステータスとは

Many apps on the Marketplace offer the ability to pin and move data between locations. Currently, we have four app statuses:

• ピン留め

• 対象

• 対象外

• 利用可能なアクションがない

ピン留め

These Marketplace apps are already pinned to the Atlassian app location and store data in the same location. In some cases, the Marketplace apps can also be pinned during installation; they don't need to be moved.
For example, say you have Confluence pinned to the USA location and install a new Marketplace app supporting data pinning to the USA. If the Marketplace app is installed after the Atlassian app is pinned, it is also moved to the USA location. This Marketplace app would show up in the Pinned tab.

対象

For a Marketplace app to be eligible for a data residency move, it must support the following:

• data pinning in the same location as the Atlassian app

• ロケーション間のデータ移動

• not currently pinned to the same location as the Atlassian app

If the Marketplace app supports only one or none of the above, then the Marketplace app is considered to be not eligible. Only eligible apps can be moved to their Atlassian app location.

対象外

If you have Marketplace apps that are not eligible for data residency move, it can be because:

• they don't support data residency in the same location as the Atlassian app

• 現在、アプリがデータ レジデンシーをサポートしていない

Even when your apps are marked as not eligible, the app data stored within Atlassian apps or systems may have moved to the selected location. However, the app will remain classified as not eligible because only a portion of the app data could be moved.

利用可能なアクションがない

If you have Marketplace apps that have no action available for a data residency move, it’s because some Marketplace app partners declare that their apps don't need to be pinned or moved as:

• their Marketplace apps exclusively store data within the Atlassian app or

• their Marketplace apps don't store any data

Marketplace アプリのデータ レジデンシーの移動に関する管理方法

We support a combined move of an Atlassian app and some of its installed Marketplace apps. While we're moving your Atlassian app to its new location, some of its installed Marketplace apps will move automatically. This means that some of the Marketplace apps that support a data residency move will be moved along with the Atlassian app. However, some Marketplace apps will have to be moved separately after the Atlassian app has moved to the preferred data residency location. There may also be Marketplace apps that won't be able to move at all since they don't support data residency. Learn more about app statuses

When you request that a Marketplace app be pinned to a new location:

• Some apps' data will move along with the Atlassian app. Any associated Marketplace apps installed or updated in the future that support automatic pinning will also be pinned to the selected location.

• Some apps' data will have to be moved separately after the Atlassian app move is complete. These requests are handled by third-party Marketplace partners who operate the app. Atlassian will forward your data residency move request to the Marketplace partner responsible for moving the app data. How to move Marketplace apps

While Atlassian supports multiple locations, each third-party Marketplace partner makes decisions that can impact the locations they support for the apps they build and operate. We recommend speaking to app partners and reviewing their documentation to understand how they help data residency. The third-party Marketplace partner must be onboarded on the developer platform and provide app data residency to support an app data residency move.

Request a data residency move for Marketplace apps

To request a data residency move for Marketplace apps:

1. 移動 [アトラシアンの管理] に移動します。組織が複数ある場合は、対象の組織を選択します。

2. [セキュリティ] > [データ レジデンシー] の順に選択します。

3. データ レジデンシーの表で、[詳細を表示] を選択します。

4. [対象] タブを選択します。

5. If you have eligible apps, select Move Marketplace apps.

6. Review information about the steps involved in moving your eligible apps. Select Next.

7. Review the apps. Select Next.

8. 24 時間の移動期間を選択します。[次へ] を選択します。

9. Review your app data residency move details. Select Submit request.

Some Marketplace apps might already be pinned to your selected region, even if you haven’t explicitly chosen that region. Those Marketplace apps might have been pinned during installation or pinned there to optimize performance. You can move your app data to another location of your choice, provided the Marketplace apps support data residency and your preferred location.

How does a data residency move for Marketplace apps affect your Atlassian app?

While the Marketplace partners are moving your eligible app data to the requested location, the Atlassian app will be offline, and your users won't be able to access it. This move can be scheduled up to 3 days in advance, and it takes up to 24 hours for all Marketplace apps to move. You should, however, plan for your Atlassian app to be offline for 24 hours during an Marketplace app move.

When you request a data residency move for Marketplace apps, you select a 24-hour move window. We provide this 24-hour window to our Marketplace partners to move the app. They will plan to complete your move during this 24-hour window, but we can't guarantee the exact time of the move since it depends on the Marketplace partner. As soon as the move is complete, your Atlassian app and its Marketplace apps will be back online.

Cancel a data residency move for Marketplace apps

データ レジデンシーの移動のステータスが MOVE SCHEDULED の場合に移動をキャンセルできます。ステータスが MOVE IN PROGRESS に変わった後は移動をキャンセルできません。

データ レジデンシーの移動をキャンセルするには、次の手順に従います。

1. 移動 [アトラシアンの管理] に移動します。組織が複数ある場合は、対象の組織を選択します。

2. [セキュリティ] > [データ レジデンシー] の順に選択します。

3. Find the Atlassian app in the data residency table and select View details.

4. [対象] タブをチェックします。

5. Find the Marketplace app for which you want to cancel the data residency move, and select Cancel move.

What if the Marketplace apps fail to move to a location?

All eligible Marketplace apps will move together in a single Marketplace app data residency move. Once the Marketplace app move is complete, the status for the apps that have successfully moved will change from ELIGIBLE to PINNED.

Sometimes, you may notice that an app has failed to move to the new location. This is when you will see the status as PROBLEM OCCURRED.

You can try to move the app again by scheduling another Marketplace app data residency move. However, if the problem persists, we recommend that you contact the Marketplace app vendor to understand the reason for the failure and support.

To contact the Marketplace app vendor:

1. 移動 [アトラシアンの管理] に移動します。組織が複数ある場合は、対象の組織を選択します。

2. [セキュリティ] > [データ レジデンシー] の順に選択します。

3. Select View details for the Atlassian app you want to know more about.

4. [対象] タブを選択します。

5. Select the information icon next to the PROBLEM OCCURRED status in the table. The app vendor's available contact details will appear in a dialog.

6. Select Contact the app vendor. It will take you to the support page for the app's listing on Atlassian Marketplace.

During a data residency move for your Marketplace app, you will see the following statuses in the Eligible tab:

• MOVE IN PROGRESS indicates that the app data is being moved

• PROBLEM OCCURRED indicates that the app data failed to move; this status only applies until the move is completed. Marketplac apps that have failed to move will be eligible to move again once the move in progress is completed. If this problem persists, contact the Marketplace app vendor.

メール通知

Once you initiate the apps migration, you will receive an email when the move:

• スケジュールされた

• 進行中

• 完了

• キャンセルされた

• 失敗した