Create ideas with the Jira Service Management portal
You can integrate Jira Service Management and Jira Product Discovery to automatically create ideas in the discovery project when a new work item with the "New feature" type is created in Jira.
Configure a Jira Service Management Project
You need to create a service project first and then allow users outside the org to share ideas through a work item.
Before you begin
Steps
Follow the steps in this guide to create a service project.
Setup the automation rules
This automation will enable Jira Service Management to create a Jira Product Discovery idea when you receive a request.
Before you begin
You must have a Jira Service Management project.
Steps
In Jira Service Management, go to Project Settings > Automation.
Follow this sample configuration to setup the automation:
Trigger: Work item Created
Condition: Work item field - Work type is equal to New Feature
Action: Create a new Work item under your discovery Project
Project: Choose the discovery project where you want to create the idea.
Work type: Select Idea
Fields: Select the fields that you would like to include.
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