Create ideas with the Jira Service Management portal

You can integrate Jira Service Management and Jira Product Discovery to automatically create ideas in the discovery space when a new work item with the "New feature" type is created in Jira.

Configure a Jira Service Management Space

You need to create a service space first and then allow users outside the org to share ideas through a work item.

Before you begin

Steps

1. Follow the steps in this guide to create a service space.

Setup the automation rules

This automation will enable Jira Service Management to create a Jira Product Discovery idea when you receive a request.

Before you begin

• You must have a Jira Service Management space.

Steps

1. In Jira Service Management, go to Space Settings > Automation.

2. Follow this sample configuration to setup the automation:

   1. Trigger: Work item Created

   2. Condition: Work item field - Work type is equal to New Feature

   3. Action: Create a new Work item under your discovery Project

      1. Space: Choose the discovery space where you want to create the idea.

      2. Work type: Select Idea.

      3. Fields: Select the fields that you would like to include.