Create ideas with the Jira Service Management portal
You can integrate Jira Service Management and Jira Product Discovery to automatically create ideas in the discovery space when a new work item with the "New feature" type is created in Jira.
Configure a Jira Service Management Space
You need to create a service space first and then allow users outside the org to share ideas through a work item.
Before you begin
Steps
- Follow the steps in this guide to create a service space. 
Setup the automation rules
This automation will enable Jira Service Management to create a Jira Product Discovery idea when you receive a request.
Before you begin
- You must have a Jira Service Management space. 
Steps
- In Jira Service Management, go to Space Settings > Automation. 
- Follow this sample configuration to setup the automation: - Trigger: Work item Created 
- Condition: Work item field - Work type is equal to New Feature 
- Action: Create a new Work item under your discovery space - Space: Choose the discovery space where you want to create the idea. 
- Work type: Select Idea. 
- Fields: Select the fields that you would like to include. 
 
 
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