Gather insights with Jira Service Management

Use Jira Service Management to gather feedback and feature requests from teams and customers. The best way to use Jira Service Management and Jira Product Discovery is by setting up a queue.

Before you begin

  • You need to have Jira Service Management.

  • You need to have at least one queue with at least one request.

  • You must have a Jira Product Discovery project.

Setup a Jira Service Management queue

Add a Jira Service Management request to a Jira Product Discovery idea as an insight.

To add a Jira Service Management ticket as an insight into Jira Product Discovery, follow these steps:

  1. Install the Chrome extension.

  2. Follow the steps to add insights.

  3. Once you’ve added an insight, go to Jira Product Discovery > Open the idea you added the request to and click Insights.

Insights coming from Jira Service Management have a set of labels that you can configure.

Hover over the insight labels and click then, check the properties you want to keep.

Once you uncheck the properties and save the configuration, you won’t be able to bring those properties back.

Additional Help