Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Set up your instance of Data Manager
Assets Data Manager for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. View and vote on our list of upcoming features.
If you find a bug or have questions, please reach out to Atlassian Support or the Atlassian Community.
Enable Data Manager
This task requires Data Manager Adapters admin permissions to complete. See how permissions and roles work in Data Manager.
Before you can access Assets Data Manager, you must enable it manually. To do this, navigate to the General configuration screen in Assets and enable Data Manager using the toggle.
You must ensure that you have set up permissions for yourself and your team before performing this step.
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To enable Data Manager:
From within Assets, go to the General configuration screen.
Go to the Data Manager tab.
Turn on the slider Turn on Assets Data Manager.
Find your Workspace ID
This task requires Data Manager Adapters admin permissions to complete. See how permissions and roles work in Data Manager.
The Workspace ID is used to identify your data within the Cloud. To find your Workspace ID:
Select Assets in the top navigation bar.
Select Configuration under the Asset and configuration management title bar.
Select the Data Manager tab.
Under the Workspace ID section, select Copy Workspace ID.
Store your Workspace ID in a safe place. You will need it to connect Data Manager to the Adapters Client or the Cleanse and Import Client.
Find your processor type
The Data Manager clients are customized to work with the operating system and CPU architecture of the device they are running on. Currently, versions of the Data Manager clients are available for both the x64 and ARM64 CPU architectures.
Before you can download the Data Manager clients from the Atlassian Marketplace, you must know both your operating system and processor type.
To find your processor type on a Windows system:
Press Win and R to open the Run dialog, type msinfo32 and click OK. Alternatively, you can type system information into the search box and click the result to open this app.
Under the System Summary tab on the left side of the app, locate the System Type section and see if your system is ARM64-based PC (ARM64) or x64-based PC (64-bit).
To find your processor type on a MacOS system:
From the Apple icon menu, choose About This Mac.
Look for the item Chip.
If that item says M1, M2, or M3, you have a Mac with Apple Silicon based on the ARM64 architecture.
If that item says Intel, then you have the x64 chip architecture.
To find your processor type on a Linux system:
Open a Terminal in your applications menu or by searching for "Terminal".
Type uname -m and press Enter.
If the output is x86_64 , your system is x64. If the output is aarch64 or similar, your system is ARM64.
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