Using the Rovo Ops agent

Rovo Ops is an agent designed to help you manage alerts and incidents more efficiently by providing historical context and recommending actions, thereby streamlining your on-call duties. Leveraging both Atlassian apps and connected third-party apps as knowledge sources to gather relevant information, it offers guidance to help you mitigate the impact of incidents, seeking to reduce the time you need to detect, respond to, and recover from them.

Run queries for alerts and alert data
Rovo Ops processes your queries in natural language into corresponding AQL syntax and fetches alerts and incidents you have access to.
コンテキストを収集し、インシデントをより迅速に解決する
あなたと同じような過去や進行中のインシデント、関連記事、関係者にすばやくアクセスして、根本的な問題をよりよく理解できます。
Create PIR
Post-incident reviews are essential for defining actionable steps and guiding future work item resolution. Integrate Rovo Opswith your post-mortem process to create post-incident review reports (PIR) in a Jira work item or on a Confluence page.

アラートとインシデントを検索する

You can input queries in plain English, such as "show all P1 alerts that came in the last 24 hours”. Rovo Ops processes the natural language input and converts it into the corresponding AQL syntax. The converted AQL query is executed to fetch the relevant alert and incident data that you have access to.

インシデントのトリアージ

Whether you're new to the team, returning after a break, or simply need a refresher, Rovo Ops is here to streamline your incident triaging process. By surfacing historical data and insights from knowledge sources you’ve connected Rovo to (that is, based on what you already have access to) such as Confluence (related articles, runbooks, post-mortem reports), Jira (past work items), Jira Service Management (past incidents and alerts), Microsoft Sharepoint docs, Google docs, and historical chats from Slack, Rovo Ops empowers you to quickly understand and address incidents, minimizing reliance on other team members.

Even seasoned experts can benefit from Rovo Ops’s ability to recall and gather details about past incidents, ensuring you have the context you need right at your fingertips. For a previous incident, Rovo Ops provides a concise summary of the details captured in a shared Post-Incident Review (PIR). This feature helps provide a clear understanding of the incident's context and previous resolutions, allowing you to make informed decisions quickly.

For example, Rovo Ops can help you with anything along these lines:

進行中のインシデントはありますか?
過去の類似インシデントとは?
インシデントに関連するナレッジベースの記事、ランブック、またはPIR を検索してください
進行中のインシデントに関して支援を得られるユーザーはいますか?
インシデントを要約してください (インシデントを指す ID または URL が必要)
インシデントフィールドの提案と問題チケットの作成
根本原因分析の支援
インシデントの優先度、重大度、または重大なインシデントタグを更新します。

インシデント事後レビューを作成する

Rovo Ops takes your incident management to the next level by integrating with your post-mortem process. Post-incident reviews (PIR) are crucial for defining actionable next steps and serving as living documents that guide the resolution of similar incidents in the future.

Invoke Rovo Ops directly within Confluence to assist in generating comprehensive PIRs.
Slack チャンネルに存在するインシデント履歴やその他の詳細に基づいて、Slack チャンネルに PIR を作成します。
Slack や Jira Service Management のインシデント詳細など、さまざまなソースからのデータを集約して、インシデントタイムラインを生成します。
実行可能な次のステップを提案して、Confluence ページに統合します。

インシデントを更新する

Rovo Ops also helps you update the severity and priority of incidents and update the Major incident tag.

Start and use Rovo Ops

The following articles will provide more details to help you get started. Find out how to access Rovo Chat, select Rovo Ops, and have your conversation:

どうやって	記事の URL
Rovo チャットを開始する	チャットにアクセスする
Select Rovo Ops from a list of Rovo agents	Rovo エージェントを参照する
Start Rovo Ops from the Incident work item view (in Jira Service Management)	サービスプロジェクトに移動します。左側のナビゲーションから [インシデント] を選択します。 PIR を作成するインシデントを選択します。 In the work item view, select Chat with Rovo Ops.
Chat with Rovo Ops	チャットを使用する

会話のきっかけ

Rovo Ops presents three conversation starters to help you get started. You can use any of these or use your own prompts.

Help me resolve an incident (インシデント ID または URL を入力する必要があります)

Create a post-incident review (PIR) (\ インシデント ID または URL を入力する必要があります)

Are there any ongoing incidents?

会話のきっかけについてもっと読んでください。

Skills

Skills are how Rovo Ops puts its responses into practice. Rovo Ops supports the following skills in the first release:

Skill	説明
アラートを検索する	Find alerts and their related data. Example agent instructions for this skill: You are an alert search agent. Your role is to search alerts using the `Find alerts` skill based on user queries.
PIR を作成する	Create a post-incident review for a given incident. It uses Incident details and Slack Channel data via JSM <> Slack integration. Example agent instructions for this skill: You are an PIR agent. Your role is to create post-incident reviews for the given incident using the `Create PIR` skill.
類似インシデントを検索する	Find similar incidents in a given project based on content similarity. Example agent instructions for this skill: You are a similar incident agent. Your role is to find similar incidents using the `Find similar incidents` skill based on user queries.
関連ユーザーを提案する	Find people or teams that can help resolve incidents faster. The agent leverages details of responders to past incidents, as well as contributors to relevant documents in Confluence, to recommend people on your team who may be helpful. When building a custom agent, be sure to instruct the agent to read the incident's title and description before performing this skill. Example agent instructions for this skill: You are a people finder agent. Your task is to identify and suggest teammates related to the incident using the `Suggest related people` skill. Read the incident's content and incorporate the title and description into your query before calling the `Suggest related people` skill.
インシデントを要約する	Create a comprehensive summary of a given incident. Example agent instructions for this skill: You are an incident summary agent. Your role is to summarize the given incident using the `Summarize incident` skill.
インシデントを検索する	Find incidents in Jira Service Management and their related data. Example agent instructions for this skill: You are an incident search agent. Your role is to search incidents using the `Find incidents` skill based on user queries.
根本原因を見つける	Find the root cause of an incident based on historical data. Example agent instructions for this skill: You are an RCA (root cause analysis) agent. Your role is to search incidents using the `Find root cause` skill based on user queries.
問題チケットの作成を提案する	Suggest creating a problem ticket if an incident is identified as recurring. Example agent instructions for this skill: You are a problem ticket agent. Your role is to suggest creating a problem ticket using the `Suggest creating a problem ticket` skill based on user queries.
インシデントフィールドを提案する	Suggest values for the fields such as severity, priority, and affected services for the incident or mark it as major based on historical data. Example agent instructions for this skill: `You are an incident field agent. Your role is to suggest updating fields such as severity, priority, and affected services for the incident or marking it as major based on user queries.`
Update work item priority	特定のインシデントの優先度を更新する
Update work item severity	特定のインシデントの重大度を更新する
重大インシデントタグを更新する	特定のインシデントの重大インシデントタグを更新する

カスタム Rovo エージェントに対する指示の記述方法をご確認ください。

Though Rovo Ops is accessible within Jira, Jira Service Management, Jira Product Discovery, and Confluence, it generates higher-quality output in the context of alerts and incidents within Jira Service Management. The agent also continuously learns from past incidents and alerts and improves its recommendations over time. Regularly review the agent's suggestions and use thumbs-up 👍 or thumbs-down 👎 to provide feedback to enhance its accuracy and usefulness.

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