Using the Rovo Ops agent
Rovo Ops is an agent designed to help you manage alerts and incidents more efficiently by providing historical context and recommending actions, thereby streamlining your on-call duties. Leveraging both Atlassian apps and connected third-party apps as knowledge sources to gather relevant information, it offers guidance to help you mitigate the impact of incidents, seeking to reduce the time you need to detect, respond to, and recover from them.
Run queries for alerts and alert data
Rovo Ops processes your queries in natural language into corresponding AQL syntax and fetches alerts and incidents you have access to.コンテキストを収集し、インシデントをより迅速に解決する
あなたと同じような過去や進行中のインシデント、関連記事、関係者にすばやくアクセスして、根本的な問題をよりよく理解できます。Create PIR
Post-incident reviews are essential for defining actionable steps and guiding future work item resolution. Integrate Rovo Ops with your post-mortem process to create post-incident review reports (PIR) in a Jira work item or on a Confluence page.
アラートとインシデントを検索する
You can input queries in plain English, such as "show all P1 alerts that came in the last 24 hours”. Rovo Ops processes the natural language input and converts it into the corresponding AQL syntax. The converted AQL query is executed to fetch the relevant alert and incident data that you have access to.
インシデントのトリアージ
Whether you're new to the team, returning after a break, or simply need a refresher, Rovo Ops is here to streamline your incident triaging process. By surfacing historical data and insights from knowledge sources you’ve connected Rovo to (that is, based on what you already have access to) such as Confluence (related articles, runbooks, post-mortem reports), Jira (past work items), Jira Service Management (past incidents and alerts), Microsoft Sharepoint docs, Google docs, and historical chats from Slack, Rovo Ops empowers you to quickly understand and address incidents, minimizing reliance on other team members.
Even seasoned experts can benefit from Rovo Ops’s ability to recall and gather details about past incidents, ensuring you have the context you need right at your fingertips. For a previous incident, Rovo Ops provides a concise summary of the details captured in a shared Post-Incident Review (PIR). This feature helps provide a clear understanding of the incident's context and previous resolutions, allowing you to make informed decisions quickly.
For example, Rovo Ops can help you with anything along these lines:
進行中のインシデントはありますか?
過去の類似インシデントとは?
インシデントに関連するナレッジベースの記事、ランブック、またはPIR を検索してください
進行中のインシデントに関して支援を得られるユーザーはいますか?
インシデントを要約してください (インシデントを指す ID または URL が必要)
インシデント フィールドの提案と問題チケットの作成
根本原因分析の支援
インシデントの優先度、重大度、または重大なインシデントタグを更新します。
インシデント事後レビューを作成する
Create a post-incident review with Rovo
In Rovo chat, type /create-pir to create a new post-incident review (PIR) work item.
Rovo automatically links the relevant incident as the Primary incident and pre-populates the PIR with a summary based on available incident context (for example, key details and timeline) that you can review, edit, and then export to publish.
Rovo Ops takes your incident management to the next level by integrating with your post-mortem process. Post-incident reviews (PIR) are crucial for defining actionable next steps and serving as living documents that guide the resolution of similar incidents in the future.
Invoke Rovo Ops directly within Confluence to assist in generating comprehensive PIRs.
Slack チャンネルに存在するインシデント履歴やその他の詳細に基づいて、Slack チャンネルに PIR を作成します。
Slack や Jira Service Management のインシデント詳細など、さまざまなソースからのデータを集約して、インシデント タイムラインを生成します。
実行可能な次のステップを提案して、Confluence ページに統合します。
インシデントを更新する
Rovo Ops also helps you update the severity and priority of incidents and update the Major incident tag.
Start and use Rovo Ops
The following articles will provide more details to help you get started. Find out how to access Rovo Chat, select Rovo Ops, and have your conversation:
どうやって | 記事の URL |
|---|---|
Rovo チャットを開始する | |
Select Rovo Ops from a list of Rovo agents | |
Start Rovo Ops from the Incident work item view (in Jira Service Management) |
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Chat with Rovo Ops |
会話のきっかけ
Rovo Ops presents three conversation starters to help you get started. You can use any of these or use your own prompts.
Help me resolve an incident (インシデント ID または URL を入力する必要があります)
Create a post-incident review (PIR) (\ インシデント ID または URL を入力する必要があります)
Are there any ongoing incidents?
Read more about conversation starters.
スキル
Skills are how Rovo Ops takes action and turns responses into concrete outcomes when working with alerts and incidents.
Rovo Ops skills
These skills are provided directly by Rovo Ops and are designed specifically to support alert and incident management workflows.
Skill | 説明 |
アラートを検索する | Find alerts and their related data for an Operations team in Jira Service Management. Suggested prompts:
|
PIR を作成する | Create a post-incident review (PIR) for a given incident. This skill uses incident details and incident slack channel data via Jira Service Management’s Slack integration. Suggested prompts:
|
類似インシデントを検索する | Find similar incidents in a given Jira Service Management space based on content similarity. Suggested prompts:
You must provide the incident's ID or URL if you're not already on the page. |
関連ユーザーを提案する | Suggest people or teams that can help resolve incidents faster. Suggested prompts:
You must provide the incident's ID or URL if you're not already on the page. |
インシデントを要約する | Create a comprehensive summary of a given incident. Suggested prompts:
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インシデントを検索する | Find incidents in a given Jira Service Management space and their related data. Suggested prompts:
|
Find cause of incident | 履歴データに基づいてインシデントの根本原因を見つけます。 Suggested prompts:
You must provide the incident's ID or URL if you're not already on the page. |
Suggest problem ticket | インシデントが繰り返し発生していると判断された場合は、問題チケットの作成を提案します。 Suggested prompts:
You must provide the incident's ID or URL if you're not already on the page. |
Suggest incident fields | Suggest values for severity, priority, and affected services for an incident, or mark it as major based on historical data. Suggested prompts:
You must provide the incident's ID or URL if you're not already on the page. |
Working with MCPs (Model Context Protocol)
Model Context Protocol (MCP) enables Rovo to securely connect to external systems and tools, allowing it to retrieve context-specific data and take action using those systems. MCP-based integrations let Rovo work with third-party observability, monitoring, and operational tools as part of alert and incident investigation and response. Read how to add an external MCP Server from Atlassian Admin.
MCP | 説明 |
|---|---|
Use New Relic tools | Use the tools provided by New Relic to access and analyze observability data. Suggested prompts:
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Other Rovo agent skills
These skills are provided by other Rovo agents, but can also be used alongside Rovo Ops to complete related tasks such as creating content or updating work items. Explore all Rovo agents.
Skill | 説明 |
|---|---|
Create charts | Create charts that visualize data using any context. Suggested prompts:
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ページを作成する | Create new content in a Confluence space. Suggested prompts:
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作業項目を作成 | Create a new work item in a Jira project Suggested prompts:
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Update work item severity | Update the severity of a Jira work item. Suggested prompts:
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Update work item priority | Update the priority of a Jira work item. Suggested prompts:
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重大インシデント タグを更新する | Update the major incident tag on a Jira work item. Suggested prompts:
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Find out how to write instructions for your custom Rovo agent.
Though Rovo Ops is accessible within Jira, Jira Service Management, Jira Product Discovery, and Confluence, it generates higher-quality output in the context of alerts and incidents within Jira Service Management. The agent also continuously learns from past incidents and alerts and improves its recommendations over time. Regularly review the agent's suggestions and use thumbs-up 👍 or thumbs-down 👎 to provide feedback to enhance its accuracy and usefulness.
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