Automation basics
Understand the general concepts and best practices of automation in Atlassian cloud products.
Automation smart values - Assets
The smart values on this page are for Assets in Jira Service Management only. Learn more about Assets in Jira Service Management.
Object attribute
Used for accessing attributes for an object that triggers an automation rule.
Syntax
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{{object.(attribute name)}}Where attribute name refers to the name of the attribute.
Example
Let's say you have a HR object schema with an Assets object type called Employee, used to represent employees at your company. Let's also say you want to send a welcome email to all new employees when they join the company. You could create an automation rule that is triggered whenever a new Employee is created, and with the Send email action, create an email for that person.
In this case, the following input:
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Hi {{object.Name}},
Welcome to your first week! We're really excited to have you as our newest {{object.Job title}.
Cheers,
The Team
Would return the following:
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Hi Jessie,
Welcome to your first week! We're really excited to have you as our newest Frontend developer.
Cheers,
The TeamObject reference
Used for accessing the attributes of an object's reference.
Syntax
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{{object.(reference name).(attribute name)}}Where:
reference name refers to the attribute that contains the reference
attribute name refers to the referenced object's attribute
Example
Let's say you have a HR object schema with an Assets object type called Employee, used to represent employees at your company. Let's also say that each Employee object has Manager references.
The following input in an action such as Send email:
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Hi {{object.Name}},
Welcome to your first week! Your primary contact for your first day will be {{object.Manager.Name}}. Please contact them if you have any questions.
Cheers,
The Team
Would return the following:
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Hi James,
Welcome to your first week! Your primary contact for your first day will be Jessie. Please contact them if you have any questions.
Cheers,
The TeamLookup objects
Used for accessing the list of objects returned by the Lookup objects action.
Syntax
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{{lookupObjects}}
{{lookupObjects.(attribute name)}}
{{lookupObjects.(reference name).(attribute name)}}Where:
attribute name refers to the referenced object's attribute
reference name refers to the attribute that contains the reference
This can also be combined with the smart values found in Automation smart values - lists.
Example
Let's say you have a HR object schema with an Assets object type called Employee, used to represent employees at your company. Let's also say you what to send an email, welcoming all new employees who started in the last week. You could use the Lookup objects action to obtain a list of all Employee objects that were created in the last week, and then use the Send email action to send out a list of all new employees.
The following input:
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Hey team,
We have {{lookupObjects.size}} new people joining the team today. Please welcome:
{{#lookupObjects}}
* {{Name}}
{{/}}Would return:
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Hey team,
We have 3 new people joining the team today. Please welcome:
• Omar Darboe
• Fran Perez
• Jie Yan SongNote that in this example, .size isn’t an attribute name; instead, it’s a list smart value. Learn more about using list smart values.
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