Understand the general concepts and best practices of automation in Atlassian Cloud products.
The Transition issue action will allow your automation rule to transition issues automatically.
However, when transitioning an issue using automation, you may run into the following error:
While this error message can indicate that the status doesn't exist, it often means something different.
Transitions must follow workflows
When creating a rule to transition an issue, the transition must follow the project’s workflow. Learn more about working with workflows.
Take the following workflow for investigating and handling bugs – this workflow will restrict what can be done with the Transition issue action.
For example, take a rule with a manual trigger that comments when a bug is a duplicate, and then closes it by transitioning to Done – this rule would not successfully execute on issues that are in the Awaiting triage state, as issues can only proceed to Under investigation from this status.
A rule run on an issue in this state will result in an error status.
This rule, however, will run successfully on Under Investigation and In Progress issues as the workflow allows transitions from these statuses to Done.
Rule actors need the correct permissions
The rule actor is the user who executes a rule. This user must have the relevant permissions to trigger the rule, and complete any actions that may be performed. Learn more about the rule actor.
Using the previous example, the details of the transition from Selected for development to In progress shows that there is a condition in place, so that only members of the developers group can execute this transition.
The Automation app user rule actor cannot be added to these user groups. You will need to configure any transition conditions with project roles in order to provide the appropriate permissions. By default, the automation rule actor is in the atlassian-addons-project-access role.
See other Jira automation use cases in our Jira automation template library.
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