Automation smart values - alerts

The following smart values can be used to access information related to alerts in Jira Service Management Cloud.

{{alert}}

{{alert.id}} Returns the unique identifier of the alert.

{{alert.tinyId}} Returns the tinyID of the alert.

{{alert.message}} Returns the alert message, which is typically a summary of the reason an alert was generated.

{{alert.count}} Every alert has a count, that keeps track of the number of times anything tries to create an alert with the same alias; whenever this happens, the count will increase instead of creating a duplicate. This smart values returns the count.

{{alert.actions}} Returns, in a list, the names of all alert actions configured on the alert.

{{alert.tags}} Returns all the tags for the alert as a list.

{{alert.extraProperties.[property]}} Corresponds to each key value pair on the alert’s Extra properties field. For example, if an alert has a key value pairing of hello and there, then {{alert.extraProperties.hello}} would return there.

{{alert.priority}} Returns the alert’s priority, e.g. P2.

{{alert.source}} Returns the value in the alert’s source field, typically used to describe here the alert came from. For example, sms or voice or chat.

{{alert.entity}} Returns the alert’s entity. This is the domain that the alert is related to, such as the name of the server or application.

{{alert.description}} Returns the alert’s description; some text that describes the alert (typically longer than the alert message).

{{alert.teams}} Returns the list of team IDs that the alert was sent to.

{{alert.note}} Returns the note added to the alert.

{{alert.status}} Returns the current status of the alert (open, acknowledged, closed, etc.)

{{alert.alias}} Returns the alias given in the alert.

{{alert.link}}

{{alert.owner}} Returns the name of the user who is the alert’s owner.

{{alert.ownerId}} Returns the ID of the user who is the alert’s owner.

{{alert.responders}} Returns the list of responder of the alert.

{{alert.responders.get(index)}} Get the responder specified in index

{{alert.responders.[property]}} Similar to other list types, prints the values of this property of each responder separated by commas. So {{alert.responders.name}} would print name1, name2, name3...

{{alert.responders.get[index].name}} Get name of the responder specified in index.

{{alert.responders.get[index].type}} Get the type of responder.

{{alert.responders.get[index].accountId}} Get the responder’s Atlassian account ID.

{{alert.responders.get[index].teamId}} Get the Atlassian team ID of the responder type.