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The following smart values are available to access and format user data when setting up a rule.

User properties

The following properties are accessible for users:

  • accountId: the unique ID of the user, set by Jira. It is not possible to change this ID. Learn more about converting usernames to user account IDs.

  • active: whether the user's account is active or not

  • avatarUrls: provides access to the user's avatar images in sizes 16x16, 24x24, 32x32 & 48x48

  • displayName: the full name in the user's profile

  • emailAddress: the email address in the user's profile

  • timeZone : the time zone based on the location set in the user's profile.

{{assignee.key}}
{{creator.name}}
{{comment.author.displayName}}
{{reporter.emailAddress}}
{{assignee.timeZone}}
{{assignee.accountId}}
{{assignee.avatarUrls."48x48"}}

Assignee

The assignee of the active issue.

{{assignee.displayName}}

Author

The user who adds a comment on an issue.

{{comment.author.displayName}}

Creator

The user that entered the issue. It is not possible to change the creator of an issue.

{{creator.displayName}}

Initiator

The user who triggered the rule.

{{initiator.displayName}}

Reporter

The reporter of the active issue.

{{reporter.displayName}}

Entity Properties

Entity properties are arbitrary key/value pairs that can be set for a user in Jira. Users have 2 types of entity properties available:

{{reporter.properties}}

// e.g. if 'financeAccountId' is an entity property set 
//  programmatically by another app
{{reporter.properties.financeAccountId}}


Entity properties can only be set via API calls using the /rest/api/3/user/properties REST API.