Retry failed rules in Atlassian Automation

When a rule is unable to complete a successful run due to a temporary system error, Atlassian Automation may attempt to retry it. When a rule is going to be retried, you’ll see the status Queued for retry in the rule’s audit log entry.

When a rule is queued for retry, the component that prevented the rule from completing successfully will be marked with an error icon in the Show more section. You’ll also be able to see a brief description of the error.

No action is required on your behalf to retry the rule. The system will automatically attempt to run the rule again, from the point of failure, for up to seven days. If the rule is unable to complete a successful run during these seven days, then its status will change to Failure. You’ll also receive a notification that your rule has failed.

If the rule completes a successful run when retried, then the rule’s status will change to Success in the audit log. In the Show more section, a retry icon will be displayed next to component(s) which ran successfully after being retried. A brief description of the original error will also be displayed for your reference.