What is Assets?
Assets is an asset and configuration management tool included with Jira Service Management Premium and Enterprise plans. It gives teams a flexible and dynamic way to track all kinds of assets and configuration items (CIs), enabling teams to easily link them to service requests, incidents, problems, changes, and workloads. This helps those teams to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.
With Assets, IT teams can:
Close service requests faster by linking customer assets (we call them objects) directly to the work item. Learn more about viewing Assets objects directly from work items.
Minimize risk by understanding the downstream impact of changes.
Add context to work items so they can troubleshoot and resolve major incidents at high velocity.
Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.
Track assets to aid planning, audits, and compliance activities.
Teams can quickly and easily tie assets and configurations to service requests, incidents, problems, changes, and workloads.
Unlike legacy configuration management databases (CMDBs), Assets' flexible and open data structure allows teams to manage any kind of asset that’s important to support their ITSM practices. HR, sales, marketing, legal, facilities, and other functions can also use Assets to track and manage their assets and resources.
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