What are system rules in Atlassian Automation?
In Jira Cloud, some space templates come with automation rules already set up — these are called system rules. There are currently no system rules in Confluence.
System rules are only created when a Jira space is created; you can’t convert a regular rule into a system rule, or vice-versa. They also can’t be deleted, but they can be enabled and disabled in the rules list. To make this easier, you can use the System rules label on the rules list to quickly see your space’s system rules.
When system rules run, they don’t count towards your usage.
List of system rules in Jira Cloud
App | Space template | System rules |
|---|---|---|
Jira Service Management | IT service management |
|
| Customer service management |
|
| IT service management (Essentials) |
|
Add system rules to your Jira space
You can add these rules to your Jira space by following these steps:
Go to Space settings > Automation
Select … > Add system rules
However if your space wasn’t created using one of the space templates listed above, then you won’t have the option to add system rules.
Things to note about system rules
System rules can’t be modified: The components within a system rule can be edited, but you can’t add or remove any components. To modify the behaviour of a system rule, you’ll need to disable the rule, make a copy of it, and modify the new rule instead. However, if you do this, the new rule that you create will count towards your usage every time it runs.
System rules will always be created with a new space: If a space template includes system rules, then those rules will always be created when a new space is created — even if you stop space admins from creating automation rules.
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