Issue data (Automation format) payload for Send Web Request
The Send web request action isn’t available for Jira Automation in an Atlassian Government environment.
This page provides an example Issue data (Automation format) payload sent by the Send web request action in Jira Cloud Automation.
We’ve provided this example for illustrative purposes only, to help you understand what kind of data gets sent, as well as the format of the payload.
Issue data (Automation format)
This payload structure matches the format used by automation components in Jira Cloud.
{
"self": "https://sample.jira-dev.com/rest/api/2/issue/11111",
"id": 11111,
"key": "SP-53",
"changelog": {
"startAt": 0,
"maxResults": 0,
"total": 0,
"histories": null
},
"fields": {
"statuscategorychangedate": "2022-02-18T15:20:11.662+0530",
"issuetype": {
"self": "https://sample.jira-dev.com/rest/api/2/issuetype/22222",
"id": 22222,
"description": "A request that follows ITSM workflows.",
"iconUrl": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/issuetype/avatar/10553?size=medium",
"name": "[System] Service request",
"subtask": false,
"fields": null,
"statuses": [],
"namedValue": "[System] Service request"
},
"timespent": null,
"customfield_10030": null,
"customfield_10031": {
"languageCode": "en",
"displayName": "English"
},
"project": {
"self": "https://sample.jira-dev.com/rest/api/2/project/10002",
"id": 10002,
"key": "SP",
"name": "New ITSM Project",
"description": null,
"avatarUrls": {
"48x48": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/project/avatar/10414",
"24x24": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/project/avatar/10414?size=small",
"16x16": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/project/avatar/10414?size=xsmall",
"32x32": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/project/avatar/10414?size=medium"
},
"issuetypes": null,
"projectCategory": null,
"email": null,
"lead": null,
"components": null,
"versions": null,
"projectTypeKey": "service_desk",
"simplified": false
},
"customfield_10032": null,
"customfield_10033": null,
"fixVersions": [],
"aggregatetimespent": null,
"customfield_10034": null,
"customfield_10035": null,
"resolution": null,
"customfield_10036": null,
"customfield_10037": null,
"customfield_10027": [],
"customfield_10028": null,
"customfield_10029": null,
"resolutiondate": null,
"workratio": -1,
"lastViewed": null,
"issuerestriction": {
"issuerestrictions": {},
"shouldDisplay": false
},
"watches": {
"self": "https://sample.jira-dev.com/rest/api/2/issue/SP-53/watchers",
"watchCount": 2,
"isWatching": false
},
"created": 1645177810768,
"customfield_10020": null,
"customfield_10021": null,
"customfield_10022": null,
"customfield_10023": null,
"priority": {
"self": "https://sample.jira-dev.com/rest/api/2/priority/3",
"id": 3,
"name": "Medium",
"iconUrl": "https://sample.jira-dev.com/images/icons/priorities/medium.svg",
"namedValue": "Medium"
},
"customfield_10024": "2022-02-18T15:29:50.221+0530",
"customfield_10025": null,
"customfield_10026": "Service requests",
"labels": [
"sample-space"
],
"customfield_10016": null,
"customfield_10017": null,
"customfield_10018": {
"hasEpicLinkFieldDependency": false,
"showField": false,
"nonEditableReason": {
"reason": "PLUGIN_LICENSE_ERROR",
"message": "The Parent Link is only available to Jira Premium users."
}
},
"customfield_10019": "0|i000lb:",
"timeestimate": null,
"aggregatetimeoriginalestimate": null,
"versions": [],
"issuelinks": [],
"assignee": {
"self": "https://sample.jira-dev.com/rest/api/2/user?accountId=aaaaaaaaaaaaaaaaaaaaaaaaaa",
"name": null,
"key": null,
"accountId": "aaaaaaaaaaaaaaaaaaaaaaaaaa",
"emailAddress": null,
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/111111111111111111111111111111111111111?d=https%3A%2F%2Favatar-management--avatars.us-west-2.staging.public.atl-paas.net%2Finitials%2FSJ-1.png"
},
"displayName": "User Name",
"active": true,
"timeZone": "Asia/Calcutta",
"groups": null,
"locale": null,
"accountType": "atlassian"
},
"updated": 1645785255778,
"status": {
"self": "https://sample.jira-dev.com/rest/api/2/status/10001",
"description": "This was auto-generated by Jira Service Management during workflow import",
"iconUrl": "https://sample.jira-dev.com/images/icons/status_generic.gif",
"name": "Waiting for support",
"untranslatedName": null,
"id": 10001,
"statusCategory": {
"self": "https://sample.jira-dev.com/rest/api/2/statuscategory/4",
"id": 4,
"key": "indeterminate",
"colorName": "yellow",
"name": "In Progress"
},
"untranslatedNameValue": null
},
"components": [],
"customfield_10050": null,
"customfield_10051": {
"id": "9",
"name": "Time to resolution",
"_links": {
"self": "https://sample.jira-dev.com/rest/servicedeskapi/request/11111/sla/9"
},
"completedCycles": [],
"ongoingCycle": {
"startTime": {
"iso8601": "2022-02-18T15:20:10+0530",
"jira": "2022-02-18T15:20:10.768+0530",
"friendly": "18/Feb/22 3:20 PM",
"epochMillis": 1645177810768
},
"breachTime": {
"iso8601": "2022-02-21T15:20:10+0530",
"jira": "2022-02-21T15:20:10.768+0530",
"friendly": "Monday 3:20 PM",
"epochMillis": 1645437010768
},
"breached": true,
"paused": false,
"withinCalendarHours": true,
"goalDuration": {
"millis": 28800000,
"friendly": "8h"
},
"elapsedTime": {
"millis": 146686647,
"friendly": "40h 44m"
},
"remainingTime": {
"millis": -117886647,
"friendly": "-32h 44m"
}
}
},
"timeoriginalestimate": null,
"customfield_10052": {
"id": "10",
"name": "Time to first response",
"_links": {
"self": "https://sample.jira-dev.com/rest/servicedeskapi/request/11111/sla/10"
},
"completedCycles": [
{
"startTime": {
"iso8601": "2022-02-18T15:20:10+0530",
"jira": "2022-02-18T15:20:10.768+0530",
"friendly": "18/Feb/22 3:20 PM",
"epochMillis": 1645177810768
},
"stopTime": {
"iso8601": "2022-02-18T15:29:50+0530",
"jira": "2022-02-18T15:29:50.221+0530",
"friendly": "18/Feb/22 3:29 PM",
"epochMillis": 1645178390221
},
"breachTime": {
"iso8601": "2022-02-21T11:20:10+0530",
"jira": "2022-02-21T11:20:10.768+0530",
"friendly": "Monday 11:20 AM",
"epochMillis": 1645422610768
},
"breached": false,
"goalDuration": {
"millis": 14400000,
"friendly": "4h"
},
"elapsedTime": {
"millis": 579453,
"friendly": "9m"
},
"remainingTime": {
"millis": 13820547,
"friendly": "3h 50m"
}
}
]
},
"description": "sample desc",
"customfield_10053": {
"id": "11",
"name": "Time to close after resolution",
"_links": {
"self": "https://sample.jira-dev.com/rest/servicedeskapi/request/11111/sla/11"
},
"completedCycles": []
},
"customfield_10010": {
"_links": {
"jiraRest": "https://sample.jira-dev.com/rest/api/2/issue/11111",
"web": "https://sample.jira-dev.com/servicedesk/customer/portal/3/SP-53",
"self": "https://sample.jira-dev.com/rest/servicedeskapi/request/11111",
"agent": "https://sample.jira-dev.com/browse/SP-53"
},
"requestType": {
"_expands": [
"field"
],
"id": "42",
"_links": {
"self": "https://sample.jira-dev.com/rest/servicedeskapi/servicedesk/3/requesttype/42"
},
"name": "Emailed request",
"description": "Request received from your email support channel.",
"helpText": "",
"issueTypeId": "22222",
"serviceDeskId": "3",
"groupIds": [],
"icon": {
"id": "10527",
"_links": {
"iconUrls": {
"48x48": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=large",
"24x24": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=small",
"16x16": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=xsmall",
"32x32": "https://sample.jira-dev.com/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10527?size=medium"
}
}
}
},
"currentStatus": {
"status": "Waiting for support",
"statusCategory": "INDETERMINATE",
"statusDate": {
"iso8601": "2022-02-18T15:20:10+0530",
"jira": "2022-02-18T15:20:10.768+0530",
"friendly": "18/Feb/22 3:20 PM",
"epochMillis": 1645177810768
}
}
},
"customfield_10054": {
"id": "12",
"name": "Time to review normal change",
"_links": {
"self": "https://sample.jira-dev.com/rest/servicedeskapi/request/11111/sla/12"
},
"completedCycles": []
},
"customfield_10055": null,
"customfield_10014": null,
"customfield_10015": null,
"timetracking": {
"originalEstimate": null,
"remainingEstimate": null,
"timeSpent": null,
"originalEstimateSeconds": 0,
"remainingEstimateSeconds": 0,
"timeSpentSeconds": 0
},
"customfield_10005": null,
"customfield_10049": [],
"customfield_10006": null,
"customfield_10007": null,
"security": null,
"customfield_10008": null,
"attachment": [],
"customfield_10009": null,
"aggregatetimeestimate": null,
"summary": "sample, Please ignore",
"creator": {
"self": "https://sample.jira-dev.com/rest/api/2/user?accountId=aaaaaaaaaaaaaaaaaaaaaaaaaa",
"name": null,
"key": null,
"accountId": "aaaaaaaaaaaaaaaaaaaaaaaaaa",
"emailAddress": null,
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/111111111111111111111111111111111111111?d=https%3A%2F%2Favatar-management--avatars.us-west-2.staging.public.atl-paas.net%2Finitials%2FSJ-1.png"
},
"displayName": "User Name",
"active": true,
"timeZone": "Asia/Calcutta",
"groups": null,
"locale": null,
"accountType": "atlassian"
},
"subtasks": [],
"customfield_10040": null,
"customfield_10041": null,
"customfield_10042": null,
"customfield_10043": null,
"reporter": {
"self": "https://sample.jira-dev.com/rest/api/2/user?accountId=aaaaaaaaaaaaaaaaaaaaaaaaaa",
"name": null,
"key": null,
"accountId": "aaaaaaaaaaaaaaaaaaaaaaaaaa",
"emailAddress": null,
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/111111111111111111111111111111111111111?d=https%3A%2F%2Favatar-management--avatars.us-west-2.staging.public.atl-paas.net%2Finitials%2FSJ-1.png"
},
"displayName": "User Name",
"active": true,
"timeZone": "Asia/Calcutta",
"groups": null,
"locale": null,
"accountType": "atlassian"
},
"customfield_10000": "{}",
"aggregateprogress": {
"progress": 0,
"total": 0
},
"customfield_10044": null,
"customfield_10045": null,
"customfield_10001": null,
"customfield_10002": [],
"customfield_10046": null,
"customfield_10047": null,
"customfield_22222": null,
"customfield_10004": null,
"customfield_10048": null,
"customfield_10038": null,
"customfield_10039": null,
"environment": null,
"duedate": null,
"progress": {
"progress": 0,
"total": 0
},
"votes": {
"self": "https://sample.jira-dev.com/rest/api/2/issue/SP-53/votes",
"votes": 0,
"hasVoted": false
},
"comment": {
"maxResults": 1,
"total": 1,
"startAt": 0,
"comments": [
{
"self": "https://sample.jira-dev.com/rest/api/2/issue/11111/comment/10078",
"id": 10078,
"author": {
"self": "https://sample.jira-dev.com/rest/api/2/user?accountId=aaaaaaaaaaaaaaaaaaaaaaaaaa",
"name": null,
"key": null,
"accountId": "aaaaaaaaaaaaaaaaaaaaaaaaaa",
"emailAddress": null,
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/111111111111111111111111111111111111111?d=https%3A%2F%2Favatar-management--avatars.us-west-2.staging.public.atl-paas.net%2Finitials%2FSJ-1.png"
},
"displayName": "User Name",
"active": true,
"timeZone": "Asia/Calcutta",
"groups": null,
"locale": null,
"accountType": "atlassian"
},
"body": "Hello, added a comment.",
"renderedBody": null,
"updateAuthor": {
"self": "https://sample.jira-dev.com/rest/api/2/user?accountId=aaaaaaaaaaaaaaaaaaaaaaaaaa",
"name": null,
"key": null,
"accountId": "aaaaaaaaaaaaaaaaaaaaaaaaaa",
"emailAddress": null,
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/111111111111111111111111111111111111111?d=https%3A%2F%2Favatar-management--avatars.us-west-2.staging.public.atl-paas.net%2Finitials%2FSJ-1.png"
},
"displayName": "User Name",
"active": true,
"timeZone": "Asia/Calcutta",
"groups": null,
"locale": null,
"accountType": "atlassian"
},
"created": 1645785255778,
"updated": 1645785255778,
"visibility": null
}
],
"last": false
},
"worklog": {
"maxResults": 20,
"total": 0,
"startAt": 0,
"worklogs": [],
"last": false
}
},
"renderedFields": null
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