Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Are you looking for server documentation?
If you’re an Automation for Jira app customer on a server product, check out the Automation for Jira documentation for Jira Server.
What are issue conditions?
Understand the conditions available for narrowing the scope of your rules based on the value of an field on an issue.
Manually run a rule against an issue
Learn how to manually trigger a rule to perform common tasks.
Work with related issues with rule branching
Learn more about the conditions and actions available when automating with related issues.
Edit issue fields
View hints and tips for editing fields on the clone, edit and transition issue actions.
Advanced field editing - JSON
Understand how to edit fields using the advanced settings on your actions.
Find the smart value for a field
Learn how to find the right smart values for your issue fields.
Handle wiki markup and HTML
Learn how to render returned wiki markup as HTML or plain text.
Move an issue with automation
Learn how to move an issue using the clone issue and delete issue automation actions.
Transition an issue with automation
Understand how to deal with rule failures when using the transition issue action.
Convert usernames to account IDs
Learn how to convert user smart values and JQL to user account IDs.
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