Test your AI agent before deploying it

You can test your AI agent’s responses at any time to make sure they’re accurate and helpful. It’s important to do this after configuring your agent and before making it available to customers, as well as whenever you update any settings.

Test your AI agent

You can access the test panel from any configuration page in the AI agent’s settings. In the floating bar at the bottom of the screen, select Test.

テスト パネルでは、以下の操作を行えます。

• 質問をして新しい会話を始める

• エージェントからの回答を顧客の視点でレビューする

よくある質問と珍しい質問の両方を含むさまざまなシナリオを試して、エージェントがどのように対処するかを確認してください。

Each test conversation is saved and can be reviewed in Conversation review, where you can provide guidance or add annotations to responses. Read more about reviewing conversations.

When you’re satisfied with how it’s performing, you can publish your agent to make it available to your customers. Continue to monitor conversations and make adjustments as needed.