Support customers over chat

Learn how chat lets your customers talk to your AI agent, your support team, or both in real time from your support website.

Stand up live chat end to end in your Customer Service Management space: turn it on, set up the customer experience, and get your team ready.

Learn how conversations are offered to available agents, and what happens when they accept, decline, or time out.

Learn how to turn on live chat in your space, understand the conversation limit, and get your support team ready to take customer chats.

Configure how chat works for your customers: which support mode they use, which widget they see, where conversations route to, and the fallback message.

Connect a WhatsApp Business Account and add phone numbers so customers can reach your support team on WhatsApp.