Using the Atlassian Rovo Slack app

The Atlassian Rovo Slack app brings Rovo’s AI-powered assistance directly into Slack, enabling you to interact with Rovo via direct messages, @mentions, or triggers in channels. This support article covers setup, usage, and key features for the Rovo Slack app

Key features include:

• Direct messaging with Rovo:
  Have a private Slack conversation with Rovo by selecting New Chat from the app home page. All DMs with Rovo use your permissions and are saved in your chat history. You can also have a private Slack conversation with a Rovo agent by searching for it from the home tab

• AI assistance in Slack’s right sidebar
  Keep Rovo by your side by selecting Add Rovo to top bar via the More actions menu (next to the New Chat button). After that, you can simply click the Rovo icon to open a chat in the sidebar. Rovo can use the channel you’re viewing for context, but your chat will be private and saved in your Slack history.

• @Mention Atlassian Rovo:
  Mention Rovo in any channel to get instant assistance. In channels, Rovo uses bot permissions to protect sensitive information.

• Thread summarization

  • Use the message action or @mention Rovo in a thread to get concise, AI-generated summaries.

• Configure triggers in different channels:
  Set up triggers for Rovo or custom agents for specific use cases like deflecting questions in help channels. In channels, Rovo uses bot permissions to protect sensitive information.

Setting up the Rovo app

Only Slack admins can install the Atlassian Rovo app for their Slack workspace.

Once installed, here’s how to start using the Atlassian Rovo Slack app:

1. In the left navigation, scroll to Apps.

2. Click Manage > Browse Apps.

3. Search for Atlassian Rovo and select it.

4. Start a New chat or view your chat history in the History tab.

For easy access to Rovo in the right sidebar:

1. Open a DM with Rovo.

2. Select the More menu (...) next to New chat.

3. Select Add Rovo to top bar.

4. From any channel, select the Rovo icon in the top bar to open a private DM with any open channel as context.

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1. Select your profile avatar, then go to Preferences.

2. Select Navigation.

3. Scroll to App agents & assistants.

4. Select Rovo from the list.

Setting up triggers in channels

1. @ mention Rovo, and invite it to your desired channel.

2. Type /rovo add

3. Choose between Rovo or a custom Rovo agent from your organization. You do this by providing the agent’s URL, which you can copy from the More menu (…) on the agent’s profile.

4. Configure triggers so Rovo, or the agent, knows when to respond in the channel. Triggers can be either emojis or keywords.

Types of triggers

New messages: Rovo, or the agent, will respond to every new channel message. It does not work in threads. If you would like to have your agent respond automatically in threads, you can turn that setting on via /rovo manage. You can only use that setting, if you have not added multiple agents to your channel.

Keywords: Rovo, or the agent, will respond to a particular word whenever it appears in a message (including in threads). The keyword must be fewer than 30 characters.

Emojis: Rovo, or the agent, will respond to an emoji reaction on a message (including in threads).

Once you’ve added an agent and set up triggers in the desired channel, you can manage Rovo and any triggers in your channel by typing /rovo manage

Replies in threads

From /rovo manage you also have the option to enable continuous replies. This setting means that any time Rovo or the agent is triggered, it will automatically reply in threads, so you don’t need to keep triggering the agent to have a continuous conversation.

Enabling continuous replies means all messages in threads will be responded to by the agent that was triggered in the first message. In other words, you won’t be able to use triggers or keywords in threads where Rovo or an agent has already been triggered.

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