Manage your bill for Atlassian Guard Standard

Atlassian Guard is an organization-wide subscription that connects your Atlassian cloud apps to your identity provider. It provides user management, enterprise-grade authentication, and several data security features. Read more about Atlassian Guard

Atlassian Guard Standard (formerly known as Atlassian Access) provides user management, enterprise-grade authentication, and data security protection.

Atlassian Guard Premium is an add-on for Atlassian Guard and is billed differently than Atlassian Guard Standard. Manage your bill for Atlassian Guard Premium

How are you billed? 

Atlassian Guard Standard uses a different billing model from other Atlassian cloud apps. Atlassian Guard Standard is billed per organization. This means you pay only once per managed account and external user in your organization.

Your Atlassian Guard Standard bill shows the number of users you pay for. These are your unique billable users for Atlassian Guard Standard. They are billed once, regardless of how many Atlassian apps they access.

This user count may differ from the total number of managed accounts and external users in your organization because some plans, such as Enterprise, already include Atlassian Guard Standard, so we do not charge twice for the same user.

Unique billable users for Atlassian Guard Standard

A user is billable for Atlassian Guard Standard if they meet all of the following criteria:

• They are part of a managed account or external user that you manage through your organization. Managed accounts and external users with access only to a sandbox also count toward your Atlassian Guard Standard bill.

• They have access to a supported Atlassian app (Jira, Confluence, Bitbucket, Trello, or Jira Service Management). A user is only counted once, regardless of how many products or sites they can access.

• Their plan does not already include Atlassian Guard Standard. For example, users on an Enterprise plan are not counted as they already have access to Guard features. Understand how we bill you for Enterprise plans

• They are not exempt through a non-billable authentication policy.

If you notice that deleted users are still being billed for Atlassian Guard Standard, it may be due to automatic SCIM synchronization with your identity provider. If your Atlassian Guard subscription is reactivated after being temporarily disabled, you may need to re-enable SSO enforcement in your authentication policies. More about SAML single sign-on with an identity provider

If you manage multiple organizations with several sites, link all sites to the same organization to ensure your Atlassian Guard Standard bill accurately reflects the number of billable users.Which users are not considered unique billable users for Atlassian Guard Standard?

Which users are not considered unique billable users for Atlassian Guard Standard?

A user will not be billed for Atlassian Guard Standard when:

• They are not a managed or external user.

• They have no app access.

• Their plan already includes Atlassian Guard Standard, such as Enterprise plan.

• Their account is deactivated.

• They are a member of a non-billable authentication policy.

• They are a member of a non-billable external user security policy.

• They only have access to Jira Service Management help center.

• They only have access to Jira Product Discovery.

• They are only an external user who use an unsupported app for external user security

Organization admins can check which users count towards your Atlassian Guard Standard bill from Atlassian administration by exporting your managed accounts and external users in a CSV file. The CSV file will include the user’s last active date and whether they're billable for Atlassian Guard Standard.

Billing examples

Here’s a simple example, showing how your access bill only includes users not covered under an Enterprise plan.

Here are a few more examples that illustrate how Atlassian Guard Standard billing works:

• If your organization has 100 people with Jira access on a Standard plan, and 50 of those people also have Confluence access on a Standard plan, the user count on your Atlassian Guard Standard bill would be 100. This is because Atlassian Guard Standard is not included in your Jira and Confluence plans.

• If your organization has 30 people on an Enterprise OpsGenie plan, and no-one with access to any other Atlassian cloud products, the user count on your Atlassian Guard Standard bill would be 0, because your OpsGenie plan includes Atlassian Guard Standard.

• If your organization has 1500 users with Jira and Confluence access on an Enterprise plan, and 50 users with access to Bitbucket on a Standard plan, the user count on your Atlassian Guard Standardbill would be 50, because Enterprise plans include Atlassian Guard Standard.

• If your organization has 40 people with Jira access on a Free plan, and 10 of those people also have access to a Statuspage page on a Business plan, the user count on your Atlassian Guard Standard bill would be 30, because Statuspage Business plans include Atlassian Guard Standard.

• If your organization has 30 agents on Jira Service Management and 500 helpseekers (customers), the user count on your Atlassian Guard Standard bill is 30. We won’t count the 500 helpseekers towards your bill.

How much does it cost?

The cost depends on the number of unique billable users, and whether you choose to pay monthly or annually. We apply discounts as your organization increases in size.

To get an idea of what Atlassian Guard Standard might cost for your organization, use our pricing calculator.

View your bill estimate and number of billable users

• In the original billing experience, the first option on the left is Overview.

• In the improved billing experience, the first option on the left is Subscriptions.
  Learn more about the differences

Improved billing experience

To view your bill estimate and the number of unique billable users:

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select Billing.

3. Find Atlassian Guard Standardfrom the list and select Manage.

4. On the Subscription details page, you’ll see the number of unique billable users and the bill estimate.

Original billing experience

To view your bill estimate and the number of unique billable users:

1. Go to Atlassian Administration. Select your organization if you have more than one.

2. Select Billing then Manage subscription next to Atlassian Guard Standard.

The number of users listed in your Atlassian Account subscription represents the total number of users you will pay for, not the total number of managed accounts that are covered by Atlassian Guard Standard (for example users on an Enterprise plan that includes Atlassian Guard Standard aren’t included in this count, but can take advantage of Atlassian Guard Standard features like single sign-on).

The date of your first bill depends on when you subscribe to Atlassian Guard Standard. It you’re evaluating and decide to subscribe, your first bill will be due at the end of the evaluation period.

Subscribe and pay

To get started with Atlassian Guard Standard you need to:

1. Have an organization.

2. Verify one or more domains.

3. Subscribe to Atlassian Guard Standard.

For more details, see Understand Atlassian Guard.

Provide your payment details

You’ll need to provide your payment details in the billing section for your organization (even if you are already paying for existing Atlassian cloud products and services).

How to provide your payment details

Change who counts towards your bill

There are several ways you can change the number of unique billable users that count towards your Atlassian Guard Standard bill. You can:

• Deactivate accounts you no longer need.

• Remove product access from some users.

• Add users to a non-billable authentication policy.

• Make external user policy non-billable.

There are advantages and disadvantages to each approach, and you may want to use a combination of all of them.

Cancel your subscription

If you no longer need Atlassian Guard Standard, you can unsubscribe at any time. What happens when you unsubscribe from Atlassian Guard Standard

There’s no change to your Atlassian cloud product subscriptions, which continue as previously. To also cancel your Atlassian cloud subscription, see Cancel a subscription.