Understand billing administration

We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.

In the original billing experience, the first option on the left is Overview.
In the improved billing experience, the first option on the left is Subscriptions.
Learn more about the differences

Original experience	Improved experience

Improved billing experience

What is a billing admin?

The billing administrator role provides superuser permissions, and access to all billing and invoice related tasks.

As a billing admin, you’ll have an Atlassian ID (AAID, similar to what billing and technical contacts have in the original billing experience), which is associated to a billing account.

Multiple billing admins can be added to the same account. Billing admins aren’t restricted to one billing account. The same user can be a billing admin across multiple accounts.

How many billing admins should you have?

We recommend having at least two billing admins on your account. That way, if you can’t log in, or your access is revoked by another admin, there's always someone who can give you access.

Add a billing admin

You must be a billing admin to add or remove other billing admins.

To add a billing admin:

Go to admin.atlassian.com/billing
From the left navigation, select Billing admins.
Select Add a billing admin.
Enter the email address and select Add admin.

To add multiple billing admins for the same account, they must be added one at a time. You can’t add a distribution list.

Remove a billing admin

To remove a billing admin:

Go to admin.atlassian.com/billing
From the left navigation, select Billing admins.
From the list, find the admin you’re looking for, and select Remove.

The Remove option is not available for accounts with only one billing admin.

How do billing permissions work?

Other Atlassian admins can perform some billing tasks. Learn more about admin roles We’ve outlined the different levels of permissions below.

We’re rolling out centralized user management, which introduces new admin roles. Your combination of admin roles will be different depending on your setup.

Billing roles: original user management setup

This applies to customers with:

Subscriptions on the improved billing experience
Original user management

If your organization has original user management, Users is found under Product site.

In this setup, there are three admin roles with billing permissions:

Billing admins
Organization admins
Site administrators

Permission	Billing admin	Org or site admin
Upgrade, downgrade, cancel subscriptions	Yes ✅	Yes ✅
View billing admins	Yes ✅	Yes ✅
View bill estimate	Yes ✅	Yes ✅
View billing info (next bill date, plan)	Yes ✅	Yes ✅
Reactivate subscriptions	Yes ✅	No ❌
View payment methods	Yes ✅	No ❌
View billing and sold-to addresses	Yes ✅	No ❌
View, download, pay invoices	Yes ✅	No ❌
Edit, remove, and add payment methods	Yes ✅	No ❌
Add or remove billing admins	Yes ✅	No ❌
Edit or add billing or sold-to addresses	Yes ✅	No ❌
Request, change, and cancel quotes	Yes ✅	No ❌
Change billing cycle (monthly to annual)	Yes ✅	No ❌
Receive billing emails	Yes ✅	No ❌

Billing roles: centralized user management setup

This applies to customers with:

Subscriptions on the improved billing experience
Centralized user management

If your organization has been migrated to centralized user management, Users is found under the Directory tab.

In this setup, you have 3 admin roles with billing permissions:

Billing admins
Organization admins
User access admins (may have billing permissions)

Permission	Billing admin	Org admin	User access admin	User access admin (with billing)*
Upgrade, downgrade, cancel subscriptions	Yes ✅	Yes ✅	No ❌	Yes ✅
View billing admins	Yes ✅	Yes ✅	No ❌	Yes ✅
View bill estimate	Yes ✅	Yes ✅	No ❌	Yes ✅
View billing info (next bill date, plan)	Yes ✅	Yes ✅	No ❌	Yes ✅
Reactivate subscriptions	Yes ✅	No ❌	No ❌	No ❌
View payment methods	Yes ✅	No ❌	No ❌	No ❌
View billing and sold-to addresses	Yes ✅	No ❌	No ❌	No ❌
View, download, pay invoices	Yes ✅	No ❌	No ❌	No ❌
Edit, remove, add payment methods	Yes ✅	No ❌	No ❌	No ❌
Add or remove billing admins	Yes ✅	No ❌	No ❌	No ❌
Edit or add billing or sold-to addresses	Yes ✅	No ❌	No ❌	No ❌
Request, change, and cancel quotes	Yes ✅	No ❌	No ❌	No ❌
Change billing cycle (monthly to annual)	Yes ✅	No ❌	No ❌	No ❌
Receive billing emails	Yes ✅	No ❌	No ❌	No ❌

*Some user access admins, who were former site admins, have been granted additional billing permissions, so they can continue managing billing for their sites. This is shown on the user details page in admin.atlassian.com

Original billing experience

What is a billing contact?

In the original Atlassian billing experience, billing contacts are users who have access to manage licenses and invoices.

You can have multiple billing contacts associated with a license, but only one primary contact. The primary contact can access orders and invoices, and promote other users to be primary contact. Non-primary contacts can promote themselves to be primary.

Three days before the end of your billing cycle, the billing contacts listed on my.atlassian.com receive an email with a preview of your bill.

What’s the difference between a billing admin and a billing contact?

Billing admins and billing contacts are similar roles. ‘Billing admin’ refers to the role we use in the improved billing experience, whereas ‘billing contact’ is the role in the original experience. They have similar permissions and access to perform the same kinds of tasks.

As a billing contact, most tasks are managed through my.atlassian.com. However, billing admins only manage subscriptions through the new experience at admin.atlassian.com/billing.

In the new experience, your billing and sold-to addresses are now attached to the billing account, rather than to a specific billing or technical contact.

Understand the improved Atlassian billing experience

Add a billing contact

Existing billing or technical contacts can add new billing contacts.

To add a billing contact:

Log in to my.atlassian.com.
In the header, select Licenses.
Find the relevant license, and select the icon to view the options.
In the Billing Contacts section, enter the user’s email address, and select Add.

If the new contact doesn’t have an Atlassian Account, you will be prompted to enter a few details.

Site administrators can also make themselves a billing contact.

To add yourself as a billing contact:

Log in to admin.atlassian.com
Go to Billing and select your site
Go to Overview on the sidebar
Select Make Me A Billing Contact.

Remove a billing contact

To remove a billing contact from your account:

Log in to my.atlassian.com.
In the header, select Licenses.
Find the relevant license, and select the icon to view the options.
In the Billing Contacts section, find the user, and select Delete.

How do billing permissions work in the original billing experience?

Other Atlassian admins can perform some billing tasks. Learn more about admin roles We’ve outlined the different permissions below.

We’re rolling out centralized user management, which introduces new admin roles. Your combination of admin roles will be different depending on your setup.

Billing roles: original user management setup

This applies to customers with:

Subscriptions on the original billing experience
Original user management

If your organization has the original user management, Users is found under Product site.

In this setup, you have 4 admin roles with billing permissions:

Billing contact
Technical contact
Organization admin
Site administrator

Permission	Billing contact	Technical contact	Org or site admin
Upgrade and downgrade subscriptions	No ❌	No ❌	Yes ✅
Cancel subscriptions	Yes ✅	Yes ✅	Yes ✅
View billing contacts	Yes ✅ (billing contacts only)	Yes ✅ (billing contacts only)	Yes ✅
View bill estimate	No ❌	No ❌	Yes ✅
View billing info (next bill date, plan)	No ❌	No ❌	Yes ✅
Reactivate subscriptions	No ❌	No ❌	Yes ✅
View payment methods	No ❌	No ❌	Yes ✅
View addresses	No ❌	No ❌	Yes ✅
View, download, pay invoices	Yes ✅	Yes ✅	Yes ✅
Edit, remove, add payment methods	No ❌	No ❌	Yes ✅
Add or remove billing contacts	Yes ✅	Yes ✅	Yes ✅
Edit or add addresses	No ❌	No ❌	Yes ✅
Request, change, and cancel quotes	Yes ✅	Yes ✅	Yes ✅
Change billing cycle (monthly to annual)	No ❌	No ❌	Yes ✅
Contact support	Yes ✅ (billing support)	Yes ✅	Yes ✅
Receive billing emails	Yes ✅	No ❌	Yes ✅

Billing roles: centralized user management setup

This applies to customers with:

Subscriptions on the original billing experience
Centralized user management

If your organization has been migrated to the centralized user management, Users is found under the Directory tab.

In this setup, there are four admin roles with billing permissions:

Billing contact
Technical contact
Organization admin
User access admin (may have billing permissions)

Permission	Billing contact	Technical contact	Org admin	User access admin	User access admin (with billing)*
Upgrade and downgrade subscriptions	No ❌	No ❌	Yes ✅	No ❌	Yes ✅
Cancel subscriptions	Yes ✅	Yes ✅	Yes ✅	No ❌	Yes ✅
View billing contacts	Yes ✅	Yes ✅	Yes ✅	No ❌	Yes ✅
View bill estimate	No ❌	No ❌	Yes ✅	No ❌	Yes ✅
View billing info (next bill date, plan)	No ❌	No ❌	Yes ✅	No ❌	Yes ✅
Reactivate subscriptions	No ❌	No ❌	Yes ✅	No ❌	No ❌
View payment methods	No ❌	No ❌	Yes ✅	No ❌	No ❌
View addresses	No ❌	No ❌	Yes ✅	No ❌	No ❌
View, download, pay invoices	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Edit, remove, add payment methods	No ❌	No ❌	Yes ✅	No ❌	No ❌
Add or remove billing contacts	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Edit or add addresses	No ❌	No ❌	Yes ✅	No ❌	No ❌
Request, change, and cancel quotes	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Change billing cycle (monthly to annual)	No ❌	No ❌	Yes ✅	No ❌	No ❌
Contact support	Yes ✅ (billing support)	Yes ✅	Yes ✅	Yes ✅	Yes ✅
Receive billing emails	Yes ✅	No ❌	Yes ✅	No ❌	No ❌

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Atlassian Support

Understand billing administration

Improved billing experience

What is a billing admin?

How many billing admins should you have?

Add a billing admin

Remove a billing admin

How do billing permissions work?

Billing roles: original user management setup

Billing roles: centralized user management setup

Original billing experience

What is a billing contact?

What’s the difference between a billing admin and a billing contact?

Add a billing contact

Remove a billing contact

How do billing permissions work in the original billing experience?

Billing roles: original user management setup

Billing roles: centralized user management setup

Additional Help