Manage your billing address

We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.

 

  • In the original billing experience, the first option on the left is Overview.

  • In the improved billing experience, the first option on the left is Subscriptions.
    Learn more about the differences

Original experience

Improved experience

Image showing the original Atlassian billing interface
Image showing the improved Atlassian billing interface

Improved billing experience

Address types

In the new billing experience, there are two types of addresses. Both will appear on your invoice.

Address type

How it’s used

Billing address

Your billing address is associated with your Billing account.

This could be your company address or your billing department’s address. You’ll be asked to enter it when you try or buy an Atlassian cloud product for the first time.

Sold-to address

Your sold-to address is associated with individual purchases or subscriptions. Similar to a shipping address, this is where you’ll use the product. We use it to apply the correct taxes to the purchase.

In most cases, it will be the same as your billing address.

Change your address

Who can do this?

To change your billing address or sold-to address:

  1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

  2. From the left menu, select Addresses.

  3. Find the address, and select Edit address.

  4. Edit your address, then select Save.

What happens when you update your billing address?

When you make changes to your current billing address, all subscriptions that use this address also get updated. Your future invoices will reflect the updated billing address.

What happens when you update your sold-to address?

When you make changes to your current sold-to address, all subscriptions that use this address also get updated. Going forward, the amount of tax applied to your upcoming payments will be based on the updated sold-to address.


Original billing experience

Types of addresses

In the original billing experience, addresses are associated with a Billing contact or Technical contact.

Address type

How it’s used

Billing contact address

The billing address is attached to your payment method. It’s not the address displayed on your invoice.

Technical contact address

The address used on the invoice. We use this address to calculate tax.

Change a contact address

Who can do this?

  • Billing contacts

  • Technical contacts

To update the address of a billing or technical contact for a cloud subscription:

  1. Log in to my.atlassian.com.

  2. In the top navigation, select Billing Details.

  3. Update your address, then select Save Details.

To learn how to add or remove billing and technical contacts, see Understand billing administration

Still need help?

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