Understand the new partner-managed subscriptions portal

What’s changing?

Atlassian is introducing a new cloud billing experience and, as a result, will be migrating existing cloud product subscriptions onto a new platform. While this update will primarily affect how your Partners will manage billing activities, Atlassian has also created a brand new portal experience for customer contacts. Customer contacts will be able to access the new partner-managed subscriptions portal for any subscriptions migrated or created on the new platform.

Please note that this change will not impact your current agreement with your Partner, including the cost and billing period of any current subscription.

About the new partner-managed subscriptions portal

Atlassian is creating a new customer experience: the partner-managed subscriptions portal. Previously, you may have logged into my.atlassian.com to view your subscriptions. Today, you will use the new partner-managed subscriptions portal to view or cancel your partner-managed subscriptions.

When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal. Customer contacts will also receive emails when:

• your Partner places an order for Atlassian products.

• a subscription is transferred from one billing account to another (a billing account is a structure we use to group all billing transaction-related activities with Atlassian).

• a site is migrated to the new billing experience and is the customer contact’s first site on the new platform.

Navigating the partner-managed subscriptions portal

View your subscription

When you first access the partner-managed subscriptions portal, you’ll find a list of your subscriptions. Toggle between tabs to view your active and inactive subscriptions.

Here, you will have a quick view of products and apps, plan, user count, how many days left until renewal, as well as the assigned Partner.

Select Manage to the right of each subscription, you’ll be redirected to the Product subscription detail page.

Manage your product subscription

Go to Product subscription detail page to view the site URL, entitlement number, bill date, active user count, and other details.

You can also cancel subscriptions on this page. If you cancel a subscription, associated apps will also be cancelled. Please note that you cannot reactive subscriptions from this page and will need to contact Atlassian support.

To see your billing partner and customer contacts, go to the Partner and customer contacts tab.

Select Manage to the right of an app, you’ll be redirected to the App subscription detail page.

Manage your app subscription

On the App subscription detail page, you’ll see the site URL and entitlement number the app is associated with, in addition to the plan type, bill date, active user count, and the products the app is installed on.

On this page, you can cancel the app subscription by selecting Cancel subscription.