Unable to make payments

What actions can I take if I’m not able to make payments for my cloud product subscription?

This FAQ is for the following cloud products: Jira Software, Jira Work Management, Jira Service Management, Confluence, and Bitbucket. If you’re unable to make payments for other products, please contact us.

For Jira Software, Jira Work Management, Jira Service Management, and Confluence cloud products

Before you’re unsubscribed from, and lose access to, the product, here are some actions we suggest you take:

Export your data:

We advise you to export your business data from your Atlassian instance. For more information, see our Data Storage FAQs.

Downgrade to a Free plan:

This could be an option if you have a relatively small number of users or agents.

  1. If applicable, you’ll first need to reduce users to 10 or fewer (three agents or fewer for Jira Service Management). Go to your site’s admin at admin.atlassian.com. Select the Organization and go to Manage users. Find users you want to remove, and select Show details. From there, remove the user.

  2. Change to the Free plan at admin.atlassian.com. Select the Organization, go to Billing, and select Manage subscriptions. Select Change next to your plan for each product. Select the Free plan and confirm.

Contact us:

If you need to speak to one of our team members about your situation, please submit a request to the Atlassian Support team.

For Bitbucket cloud

If you have five users or fewer, Bitbucket will downgrade to a Free plan.

If you have over five users, your access will be read-only, but you can reduce the number of users. Here’s how.

If you need help, contact the Atlassian Support team.


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