Manage subscriptions and bills for Atlassian cloud products
Get a high-level overview of billing and subscription management for Atlassian cloud products.
Manage payment methods
We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.
In the original billing experience, the first option on the left is Overview.
In the improved billing experience, the first option on the left is Subscriptions.
Learn more about the differences
Original experience | Improved experience |
|---|---|
 |
Improved billing experience
Who can do this? |
Supported payment methods
On the improved billing system, you can make your payment to Atlassian by invoice (payment terms) or credit cards, based on your type of subscription:
Payment method | Subscription type | Description |
|---|---|---|
Pay later by invoice | Applies to annual (termed) subscriptions only. | Allows you to quickly place your order and gain immediate access to the product, while making payment to Atlassian later within the specified payment terms time frame.
|
Credit card | Applies to:
subscriptions. | We accept Mastercard®, Visa, or American Express credit cards. The orders are placed in American dollars (USD). Unfortunately, we can’t accept payments via Discover cards. |
We’re working towards supporting more payment methods. If you’d like to pay using a method that isn’t currently supported, contact us.
Pay later by invoice
Need help with paying your invoice or planning to withhold tax on your purchase? Contact us.
The last page of your invoice includes Atlassian’s account details and instructions on how to pay. For orders placed with Net-14 or Net-30 payment terms, you have 14 or 30 days to send your payment to Atlassian respectively.
Important points to consider
To ensure that your subscriptions remain active, it is important to clear your payments within the specified payment terms time frame.
When making your payment to Atlassian, make sure to:
Reference the invoice number. Understand your invoice
Instruct your bank to make the payment in USD.
(The invoice amount must be paid in full. The sender bears responsibility for any
additional fees.)Email your payment details to remittance@atlassian.com after making the payment.
Apply for Net-30 payment terms or increase credit limit
When you place an order for annual termed subscriptions, you may see the option to apply for Net-30 payment terms or increase your existing credit limit under Pay later by invoice in the payment options, depending on the value of your order.
You’ll need to fill out an application form and provide supporting documentation such as audited financial statements of your company, trade references from your vendors, and a letter of credit from a financial institution.
We’ll assess your application and conduct a credit check, which may take up to 2 business days. Once your application has been approved, you can use the Net-30 payment terms option for qualifying orders.
Reasons for suspending or reducing payment terms credit limit
Atlassian may suspend or reduce your account’s eligibility to use payment terms credit limit in certain situations.
Possible reasons include (but are not limited to):
Your billing account has overdue payments or poor payment history.
Your company declares bankruptcy or similar proceedings are commenced by or against you.
Your billing account has been inactive over an extended period of time.
If your payment terms credit limit was suspended or reduced and you’d like us to reconsider your eligibility, you can contact us.
Add a credit card
If you don’t have a payment method on file, you can add one through your account, or when you purchase your first paid subscription.
To add a credit card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the left menu, select Payment method
Select Add payment details
Add your credit card information and select Confirm.
Adding a credit card only saves it to your account – it doesn't get linked to your subscriptions. If you want to use the credit card to pay for subscriptions, you’ll need to add your payment details through the notification displayed on the Subscriptions page.
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
On the Subscriptions page, you’ll find the Billing details needed notification above the subscriptions table.
Edit a saved credit card
To edit a saved credit card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the left menu, select Payment method.
From the saved credit card, select Edit payment details.
Make your changes and follow the prompt to Confirm.
Delete a saved credit card
To delete a card that's currently linked to active subscriptions, you'll need to select a different payment method first. We'll use this new payment method for any future payments of the linked subscriptions.
If you’re looking to cancel your subscriptions without deleting your card, see Cancel a subscription.
To delete a saved credit card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the left menu, select Payment methods.
On your saved credit card, select Delete.
If your card is linked to active subscriptions, choose a new payment method before deleting your card.
Select Confirm and delete.
Original billing experience
Supported payment methods
For subscriptions on the original billing system, Atlassian accepts a variety of payment methods, based on your type of subscription:
Payment method | Description |
|---|---|
Credit card | (Mastercard®, Visa, or American Express) via our secure Quote & Order Form. We cannot accept credit card payments for AUD orders. Unfortunately, we're unable to accept payments via Discover cards. |
PayPal | Can be used for automatic renewals of our cloud products, and payments for Atlassian quotes. |
Bank transfer | Can take 7 to 14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@atlassian.com. |
Mailed check | Can take 7 to 14 business days to be received and processed by our financial institution. We can’t accept checks for AUD orders. |
ACH (Automated Clearing House) | Can take 7 to 14 business days to process. |
Net-30 Terms | Net-30 payment terms are available on Data Center and annual cloud subscription orders of $10,000 or more. |
Read How to pay to learn more about each payment method, and determine which is best for you.
Credit card or PayPal is the only acceptable form of payment for monthly Jira and Confluence cloud subscriptions.
We can’t issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or Marketplace apps.
Add or update a payment method
You can set up or change your payment method in just a few steps.
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Billing and you’ll see a billing preview of all your products and apps.
Select Manage subscriptions for any one of the products and go to Billing details.
Select the Edit icon in the Billing details area.
Select the Edit icon in the Payment method area.
Choose a payment method from the available options.
Add the required details and select Save.
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