Understand billing profiles

What is a billing profile?

Billing profiles help you manage subscriptions that share the same payment method and sold-to address associated with your billing account.

Each billing profile contains:

• payment method

• sold-to address

• subscriptions that use the same payment method and sold-to address

When you first purchase an Atlassian cloud subscription, we automatically create a billing profile using your sold-to address and chosen payment method. For subsequent purchases, you have the option to select or edit this existing billing profile. Contact us if you want to create a new billing profile.

A billing account can have multiple billing profiles. For example, you may have a billing profile for each department in your organization. This way, the control is in your hands since you have the flexibility to choose the payment method and the sold-to address that will appear on the tax invoice for your subscriptions.

View billing profile

To view your billing profile:

1. Select your billing account from admin.atlassian.com/billing.

2. From the left menu, select Billing profiles

You’ll see a list of your billing profiles along with their associated payment method, sold-to address, and the number of subscriptions.

Alternatively, you may also access your billing profile from the Subscription details page of your product subscription.

Manage billing profile

You can change the billing profile name, payment method, and sold-to address stored in your billing profile. Your future invoices for all subscriptions in the billing profile will reflect the updated billing details.

To manage your billing profile:

1. Select your billing account from admin.atlassian.com/billing.

2. From the left menu, select Billing profiles

3. Find the billing profile and select Manage

4. On the Billing profiles detail page, select the action you want to take.

Rename billing profile

You can edit your billing profile name from the Billing profile details page.

To rename your billing profile:

1. Select the icon next to the current name.

2. Add your preferred name and Save.

What happens when you update your payment method or sold-to address in a billing profile?

Payment method: When you change your payment method, all subscriptions within your billing profile will also get updated. Going forward, you’ll be charged on this payment method.

Sold-to address: When you edit your sold-to address, all subscriptions using this address across billing profiles will also get updated.