Your managed accounts include users with access to Trello. While this means that your Trello users may impact your Atlassian Access bill, it won't affect your organization if:

  • you haven’t verified a domain for your organization

  • your users don’t use their company email to access Trello

  • all Trello users on your company’s domain have already been claimed by a legacy Trello Enterprise

Impact on users and organization

This applies to Trello users in Free, Business Class, and Enterprise teams who have an email address from your organization’s verified domain. It doesn't apply to users whose email domains have been claimed by a legacy Trello Enterprise.

If you’re not sure if you have a legacy edition of Trello Enterprise, open the admin dashboard for your Enterprise. If you see either SSO enforced or Not SSO enforced at the top of the page, you have a legacy Enterprise.


As an organization admin, this impacts your organization in these ways:

  • Your organization’s authentication policies (SAML single sign-on, enforced two-step verification, password policy, etc.) apply to Trello accounts.

    If your organization has SAML configured, these Trello users must have a user identity in your identity provider to be able to log in with SAML.

  • You can edit, deactivate, and delete these managed accounts and profile changes will be reflected within Trello.

    From the Managed accounts page, filter by product access to identify your Trello users, and click Show details to make changes to an account. For more details, see Make changes to a managed user account.

  • If you have an Access subscription, your bill includes Trello users.

Impact on Atlassian Access bill

If any users only use Trello and don’t access any of your other Atlassian products, we’ll count them towards your Atlassian Access bill. If you don’t want to pay for these additional users, you can deactivate their accounts, removing their access to Trello.

You won’t pay for these users as part of your Access bill:

  • Users who haven't been active since Feb 2018.

  • Trello users with access to another Atlassian cloud product. You’re already paying for them in your Access bill.

  • Users with only Trello access that you’re paying for from a legacy Enterprise. If you’ve verified the domain of Trello users from a legacy Trello Enterprise, those users won't have an Atlassian account unless you link the Enterprise to your organization. Until those users have Atlassian accounts, they won’t appear in your Manage accounts and won’t be part of your Access bill.

  • Trello users you’re paying for from a legacy Enterprise. Your licensed Enterprise users on a legacy Trello Enterprise will not be included as part of your Access bill. If they have a license but have not been claimed by the Enterprise, they still won’t be included in the Access bill, but they’ll have an Atlassian account and will appear in your Managed accounts.

Even though you may see an increase to your Access bill, you won’t see an increase to your Trello bill. If your organization has the Trello Free plan, you can continue to use that plan.

To find out which accounts are billable, you can download the CSV file on the Managed accounts page by clicking Export accounts.

The CSV file will show if a user has access to Trello and whether or not they're billable. If you're in the process of moving a legacy Enterprise to the newer version, the users managed by your legacy Enterprise will not appear in the CSV until your Enterprise is linked to your organization. You can view a list of these users in your Enterprise admin dashboard. Unlicensed managed users will appear in the Free Managed Accounts tab. You can find licensed managed members by filtering the Enterprise Members tab for Transferred members only.