Manage subscriptions and bills for Atlassian cloud products
Get a high-level overview of billing and subscription management for Atlassian cloud products.
Impact of Trello users on your Atlassian Access bill
Active managed Atlassian accounts with product access to Trello will be billed under your Atlassian Access subscription if the accounts are a part of a billable authentication policy. This applies for Trello users that are on Free, Standard, and Premium workspaces, and whose accounts haven’t been deactivated.
Impact on user and organization
These users will be subjected to your organization’s settings in your authentication policies logins (SAML single sign-on, enforced two-step verification, password policy, etc.). If they already have access to other cloud products, we won’t bill you for them twice.
If your organization has SAML configured, these Trello users must have a user identity in your identity provider to be able to log in with SAML.
As an organization admin, this impacts your organization in these ways:
Your organization’s authentication policies (SAML single sign-on, enforced two-step verification, password policy, etc.) apply to Trello accounts.
If your organization has SAML configured, these Trello users must have a user identity in your identity provider to be able to log in with SAML.
You can edit, deactivate, and delete these managed accounts and profile changes will be reflected within Trello.
From the Managed accounts page, filter by product access to identify your Trello users, and click Show details to make changes to an account. For more details, see Make changes to a managed user account.
If you have an Access subscription, your bill includes Trello users.
Non-billable Trello users
Trello users can be billable in Access, but if you don’t want to pay for them, there are four ways to make a Trello user non-billable in Access:
Deactivate their Atlassian account -
deactivated accounts aren't billable, but the users won’t be able to access other Atlassian cloud products.Move them to a non-billable policy - users won’t be billable, but they won’t be able to access other Atlassian cloud products.
Assign a Trello Enterprise license to them - Trello users with an assigned Enterprise license won’t be billable because of SSO.
Request users to leave or delete all of their workspaces - Trello users who are not members of any workspaces won’t be billable. While workspace admins can remove members from their workspaces, users may need to leave their own personal workspaces.
To find out which accounts are billable, you can export a CSV file of your managed accounts. The CSV file will show if a user has access to Trello and whether or not they're billable in Access.
You can select more than one of these options.
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