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Customer Service Management Support

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カスタマー サービス管理
Customer Service Management Cloud

関連ドキュメント

  • Build context on your customers
    • About customers and organizations
    • 製品とエンタイトルメントについて
    • Create customer profiles
    • Create organization profiles
    • 顧客用の製品エンタイトルメントを作成する
    • 作業項目に関するカスタマーのコンテキストを取得する
    • Import customer and organization profiles
  • Create a tailored support experience for your customers
    • About customer experiences
    • Create forms to receive requests
    • Set up channels to support your customers
      • About channels
      • About support websites
      • Add a chat widget to your support website
      • Apply branding to your channels
      • Customize your support website
      • Set up email
    • Create articles for your support website and customer service agent
    • Manage customer access to your channels
    • Set up notifications for your customers
    • Support customers with an AI-powered customer service agent
      • About the customer service agent
      • Create guidance for your customer service agent to follow
      • Create your customer service agent's identity
      • Ensure your customer service agent can hand off requests to your team
      • Get insights on your customer service agent's performance
      • Give your customer service agent knowledge
      • Make your customer service agent available to customers
      • Set up actions for your customer service agent
      • Test your customer service agent before deploying it
  • Setting up and working in projects
    • About work types
    • About workflows
    • Analyze team performance with reports
    • Control changes to your agent with versioning
    • Create SLAs
    • Forward work items to other projects
    • Project permissions and security
      • 作業項目のセキュリティ レベルを作成する
    • Set up a customer satisfaction survey
    • Set up notifications for your team
    • Work with queues
      • About queues
      • 新しいキューの作成
      • Use priority groups to organize your queues
  • Understand the basics
    • About Customer Service Management
  1. アトラシアン サポート
  2. カスタマー サービス管理
  3. リソース
  4. Setting up and working in projects

Work with queues

  • About queues

    Find out how to use queues to organize and manage work items in Customer Service Management.

  • 新しいキューの作成

    Find out how to create a new queue in Customer Service Management.

  • Use priority groups to organize your queues

    Make task prioritization easier for your team by using priority groups to group related queues together.

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  • さらに調べる
  • About queues
  • 新しいキューの作成
  • Use priority groups to organize your queues
  • Setting up and working in projects
  • Forward work items to other projects
  • Project permissions and security
  • Set up a customer satisfaction survey
  • Set up notifications for your team
  • Work with queues

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