新しいキューの作成

Queues help your team organize and prioritize work items. Projects come with preconfigured queues, but you can create your own to organize work items in the way that works best for your team. For example, you could create a queue for requests from the APAC region, or for organizations with a platinum support level. Read more about how queues work in Customer Service Management.

新しいキューの作成

新しいキューを作成するには、次の手順を実行します。

1. Next to Queues in your project, select More actions (), then Queue settings.

2. Select Create queue.

3. キューの名前を入力します。

4. In the Filter by section, choose filters such as work type, status, resolution, or label.

   • To use advanced filtering, select Advanced and enter a JQL statement.

5. (Optional) Choose how to order the queue from the Order drop-down menu.

6. In the Columns section, drag and drop columns to set their order in your queue.

7. [作成] を選択します。

Create queues based on customer or organization details

Use Jira Query Language (JQL) to create queues that show work items based on customer or organization details, like their location, support tier and more.

カスタマー JQL 機能

構文: customerDetail( )

Supported fields: Reporter

サポートされる演算子:IN , NOT IN

サポートされない演算子: = , != , ~ , !~ , > , >= , < , <= IS , IS NOT , WAS , WAS IN , WAS NOT IN, WAS NOT , CHANGED

組織 JQL 機能

構文: organizationDetail( )

Supported fields: Organization

サポートされる演算子:IN , NOT IN

サポートされない演算子: = , != , ~ , !~ , > , >= , < , <= IS , IS NOT , WAS , WAS IN , WAS NOT IN, WAS NOT , CHANGED