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Find out about customers and organizations in Customer Service Management.

Find out how to create customer profiles so your team can get a complete view of each customer and deliver more personalized support.

Find out how to create organization profiles so your team can get a complete view of the organizations they support.

Import customer and organization profiles using a CSV file or REST API.

Find out all about products and entitlements in Customer Service Management.

Find how to add your products and create entitlements for your customers.

Find out how to get context on work items so your support agents can quickly understand who they’re helping and tailor their support.