Give users access to products
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
Centralized | Original |
As an organization admin, Users is found under Directory tab.  | As a site administrator or organization admin, Users is found under Product site.  |
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Centralized user management content
You can give product access to a user by assigning them a product role. If the user isn’t in your organization, invite them to your organization first.
Sometimes multiple users in your organization need the same access to products. You can manage their product access together by adding these users to a group and assigning product roles to the group. Read about groups
Atlassian Cloud organizations can also configure other ways for users to get access to your products with user access settings.
How product access works for Atlassian Government Cloud Atlassian Government Cloud organizations should provision users from an identity provider and follow the steps on this page to give product access to a group. |
Jira Service Management portal-only customers
Jira Service Management portal-only customers aren’t licensed users. You can't give portal-only customers access to products, regardless of your product access settings. Read about managing Jira Service Management customers
Give product access to a user
Who can do this? |
To give product access to a user:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Users.
Select the user.
Select Grant access to view a list of products the user doesn’t have access to.
Select a role for the product the user needs access to.
Select Grant access.
If you don’t see the product in Grant access, the user may already have access to that product. Check Product access in the user profile and change their role if you need to.
Default groups that give access to more than one product
When you give product access to a user, we add them to the default group for that product. If the default group for a product has been modified to also give access to other products, a user access admin for that product only won’t be able to give users access to that product. This is so the user access admin doesn’t inadvertently give access to other products they’re not allowed to manage. The user access admin can still give users access to the product they administer by adding them to another group that has access to that product.
Give product access to a group
Who can do this? |
To give product access to a group:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Groups.
Select the group.
Select Add product to view a list of products the group doesn’t have access to.
Select a role for the product the group needs access to.
Select Add.
If you don’t see the product in Grant access, the group may already have access to that product. Check Group product access in the group profile and change their role if you need to.
If multiple groups need access to the same product, you can also give them access from Products:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Products.
Select Manage Product for the product that your groups need access to.
Select Add groups. Search for the groups and select one or more product roles.
Select Add.
Give anonymous users access to products
You can give anonymous users access to Confluence, Jira, or Jira Service Management. Anonymous users are people who aren’t logged in. They don't count towards your plan.
Confluence: Manage global permissions
Jira Service Management: Permissions for your service project and Jira site
Original user management content
Give product access to a user so they can collaborate with other users in your products. If the user isn’t in your organization, invite them to your organization first.
Sometimes multiple users in your organization need the same access to products. You can manage their product access together by adding these users to a group and assigning product roles to the group. Read about groups
Jira Service Management portal-only customers
Jira Service Management portal-only customers aren’t licensed users. You can't give portal-only customers access to products, regardless of your product access settings. Read about managing Jira Service Management customers
Give product access to a user
Who can do this? |
To give product access to a user:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select the user.
Turn on the toggle next to the product the user needs access to.
Give product access to a group
Who can do this? |
To give product access to a group:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Groups.
Select the group.
Select Add product to view a list of products the group doesn’t have access to.
Select a role for the product the group needs access to.
Select Add.
If you don’t see the product in Add product, the group may already have access to that product. Check Group product access in the group profile and change their role if you need to.
If multiple groups need access to the same product, you can also give them access from Product access:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Product access. Find the product that your groups need access to.
Select Add group for that product.
Search for the groups, then select Add groups.
Give anonymous users access to products
You can give anonymous users access to Confluence, Jira, or Jira Service Management. Anonymous users are people who aren’t logged in. They don't count towards your plan.
Confluence: Manage global permissions
Jira Service Management: Permissions for your service project and Jira site
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