Edit name for portal-only customers
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking the Users page.
We’ll note these changes in the support documentation below.
Centralized | Original |
|---|---|
The Users page doesn’t contain the Site filter.  | The Users page contains the Site filter.  |
To change the customer’s name associated with a portal-only account:
This procedure is different depending on your user management experience.
If you have the centralized user management:
Who can do this? |
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps from the header.
Under Sites, select the site that contains Jira Service Management.
Under the Service Collection section on the nav bar, select Portal-only customers.
Next to the customer you want to change the password for, select Edit full name.
Select Update to confirm.
If you have the original user management:
Who can do this? |
Go to Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL.
Select Jira Service Management.
Find the customer you want to change the name for, and Edit full name.
Select Update to confirm.
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