Edit name for portal-only customers

We’re currently rolling out changes that affect the content on this page. From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience. We’ll note changes for the improved experience in the content below.

A diagram of an new admin.atlassian.com view that shows a new Directory tab instead of Users and Groups

Site admins can change the customer’s name associated with a portal-only account:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

  2. Select Jira Service Management.

  3. Find the customer you want to change the name for, and Edit full name.

  4. Select Update to confirm.

If you have the improved user management experience:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products from the header.

  3. Under Sites and products, select the site that contains Jira Service Management.

  4. Under the Jira Service Management section on the nav bar, select Portal customers.

  5. Next to the customer you want to change the password for, select Edit full name.

  6. Select Update to confirm.

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