Edit name for portal-only customers
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. Then select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Centralized | Original |
As an organization admin, Users is found under Directory tab.  | As a site administrator or organization admin, Users is found under Product site.  |
To change the customer’s name associated with a portal-only account:
This procedure is different depending on your user management experience.
If you have the centralized user management:
Who can do this? |
Go to Atlassian Administration. Select your organization if you have more than one.
Select Products from the header.
Under Sites and products, select the site that contains Jira Service Management.
Under the Jira Service Management section on the nav bar, select Portal-only customers.
Next to the customer you want to change the password for, select Edit full name.
Select Update to confirm.
If you have the original user management:
Who can do this? |
Go to Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL.
Select Jira Service Management.
Find the customer you want to change the name for, and Edit full name.
Select Update to confirm.
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