Delete a managed account
Delete an account to permanently close an Atlassian account. This will also delete personal data associated with the Atlassian account, except for data we’re required to keep for legitimate business or legal purposes. We’ll stop billing your organization for this account.
If you think the account will need access to your organization again, deactivate the account instead to retain their roles and group membership.
You can only delete or deactivate managed accounts. If your organization doesn’t manage the account you no longer need, you can remove the user instead.
Data we delete
When you delete an account, we’ll delete the following personal data from all Atlassian account services:
Full name
Public name
Job title
Department
Organization
Location
Time zone
Email address
Atlassian profile picture
Atlassian account services include all organizations and sites used to access these products:
Jira product family
Confluence Cloud
Bitbucket Cloud
Trello
The account also won’t be able to raise tickets at Atlassian Support, post on Atlassian Community, or access license and order information at my.atlassian.com.
Read about additional data deleted from Bitbucket Cloud
Data we don’t delete
We’ll delete the user’s personal data from Atlassian account services within 30 days, except for data we’re required to keep for legitimate business or legal purposes. Examples include:
Information related to purchases, which we’re required to keep for financial reporting.
Records that show we deleted someone’s account, which we may need to provide to regulators.
Data that’s part of an active lawsuit, which we’re required to keep by law.
The user has the right to submit complaints to the supervisory authority in their country.
Additionally, we don’t delete the following data:
Content the user has created in Atlassian account services, such as pages, issues, and comments.
Any personal data in content the user or someone else created, such as names or email addresses typed into a page or issue.
The user’s profile information that might have been stored in Marketplace and custom apps installed in products.
Deleting an Atlassian account doesn’t delete their Jira Align, Halp, or Opsgenie accounts.
To delete their Jira Align Atlassian data, email Jira Align Support at
jira-align-support@atlassian.com. To delete their Jira Align product account, contact your Jira Align admin.To delete a Halp account, contact Support.
To delete an Opsgenie account, see Delete your Opsgenie account.
Delete an account
Customers who provision users from an identity provider
If your organization provisions users from an identity provider, remove the user from your identity provider before you delete their account. If you don’t remove the user from your identity provider, their Atlassian account will get created again and they'll still be able to log in.
If you manage users through Google Workspace, remove the user from Google Workspace. Then contact Support to request deletion of the user’s account.
Who can do this? |
To delete an account:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account you want to delete.
Select the More actions menu (•••).
Select Delete account and follow the prompts.
Once you delete an account, we’ll deactivate the account for 14 days. During this period, you can cancel the deletion if you need to. After 14 days, the account will be permanently deleted and the account name will be replaced with “Former user” in products. The account will no longer appear in Users or Managed accounts.
User notification
When you schedule an account for deletion, we email the user to inform them that their account has been scheduled for deletion. We tell them that they can no longer access Atlassian account services. We explain what happens to their personal data and provide a list of any Marketplace and custom apps that may have stored their profile information. We also tell them that their account deletion can only be canceled by an admin.
Admin notification
When you schedule an account for deletion, we email you to confirm that the account has been scheduled for deletion. This confirmation email will include a list of any Marketplace and custom apps that may have stored the user’s profile information.
To find out whether a Marketplace app stored a user’s profile information, visit the app’s Marketplace listing and refer to their privacy policy. You’ll need to contact the Marketplace partner to delete any information they’ve stored.
To find out whether a custom app stored a user’s profile information and how to request deletion of that information, you’ll need to contact a product admin for the product that has a custom app installed.
If the account is associated with an Opsgenie account, we send you another email to confirm that their Opsgenie account has been deactivated.
We’ll email you again in 10 days to remind you that the account will be deleted soon.
Cancel an account deletion
Who can do this? |
You can only cancel an account deletion within 14 days of scheduling the account for deletion. After 14 days, the account will be permanently deleted.
To cancel a scheduled account deletion:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account whose deletion you want to cancel.
Select Cancel deletion and follow the prompts.
When you cancel an account deletion, the account will regain access to Atlassian account services immediately. We’ll start billing your organization for this account again.
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