We’re renaming ‘products’ to ‘apps’

Atlassian 'products’ are now ‘apps’. You may see both terms used across our documentation as we roll out this terminology change. Here’s why we’re making this change

Approve or deny app access requests

Which user management experience do you have?

Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.

Centralized

Original

In Atlassian Administration, Users is located in Directory.

Centralized user management png

In Atlassian Administration, Users is located in Apps > {site}.

Original user management png

 

Jump to:

Centralized user management content

Original user management content


Centralized user management content

When a user lands in an app they don’t have access to, they’ll see a message prompting them to request access. This might happen when a user without access opens an app link shared by a user who has access.

Users can make requests in the following ways:

Type of user

What they can request

Existing users with access to at least one of your apps

  • Access to a new app for themselves.

  • Access for existing or new users to the same app they have access to.

New users

Access requests can be made by users with a verified email address and Atlassian account. Users can only access your site or apps if you choose to approve them.

Approve or deny access requests

Access requests are collected into a list aggregated from all sites in your organization. You can approve or deny these requests in Atlassian Administration or through related emails. We provide as much information as possible about the requesting user to help you make a decision.

Who can do this?
Role: Organization admin
Atlassian Cloud: All plans
Atlassian Government Cloud: Not available

To approve or deny requests:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Apps.

  3. Select User requests > Access requests.

  4. Select Review to see more details about the request.

  5. Select Approve to approve a request, or select more actions (•••) > Deny access to deny a request.

When you deny access for a user, they can’t request access again. Send them a short message to explain why you denied their request.

The other tab on the page, called User interests, is where you can keep track of and review trending user interest in new apps. How to track or review users interests


Original user management content

When a user lands in an app they don’t have access to, they’ll see a message prompting them to request access. This might happen when a user without access opens an app link shared by a user who has access.

Users can make requests in the following ways:

Type of user

What they can request

Existing users with access to at least one of your apps

  • Access to a new app for themselves.

  • Access for existing or new users to the same app they have access to.

New users

Approve or deny app access requests

You can approve or deny requests in Atlassian Administration or through related emails. We provide as much information as possible about the requesting user to help you make a decision.

Who can do this?
Role: Organization admin, site admin
Atlassian Cloud: All plans
Atlassian Government Cloud: Not available

To approve or deny requests:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Apps.

  3. Select the site from the sidebar.

  4. Select Access requests.

  5. Select Review request to see more details about the request.

  6. Select Approve now to approve a request, or select more actions (•••) > Deny access to deny a request.

When you deny access for a user, they can’t request access again. Send them a short message to explain why you denied their request.

Still need help?

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