What are the different types of admin roles?

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

Original

Centralized

As a site administrator or organization admin, Users is found under Product site.

Original user management png

As an organization admin, Users is found under Directory tab.

Centralized user management png

 

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Centralized user management content

There are several types of admins within Atlassian Administration (admin.atlassian.com). Admin roles allow organizations to delegate different responsibilities among many admins instead of relying on just one person. What you can access and configure is determined by the type of admin you are. It’s possible to have multiple admin roles at the same time.

The admin roles you can have and assign to other members within your organization depend on whether you are using the original user management experience or the centralized user management experience.

This page only outlines admin roles granted through Atlassian Administration. If you want to know more about other admins, read the documentation for:

Admin roles

Organization admin

When you create an organization, you automatically become an organization admin. Other organization admins can assign you the organization admin role.

An organization admin is the highest level of admin and can complete any administrative task in Atlassian Administration. They are the only admins with access to the organization’s settings and are responsible for managing users and groups within their organization. The role allows limited access to manage billing.

We recommend you always have more than one organization admin in case one account is lost or compromised. Only organization admins can add or manage other organization admins.

Site admin

We’re rolling out the site admin role. It may not be available for your organization yet.

Site admins can be assigned administrative tasks over one or many sites in an organization. Only organization admins can assign or revoke the site admin role to or from users.

Site admins can access Atlassian Administration and complete tasks related to the specific site they are administering. This includes adding new products to the site and managing apps installed on the site. The role allows limited access to manage billing.

Site admins can't manage product access for the sites they administer. To allow them to manage product access, you can combine the user access admin role for products on the site with the site admin role.

User access admin

We’re rolling out the user access admin role. It may not be available for your organization yet.

The user access admin role is only available if you have the centralized user management.

Unlike an organization admin, a user access admin has limited access to Atlassian Administration. Their main task is to manage user access to the product they administer. For example, an organization might have a user access admin that manages product access for Confluence, and another user access admin managing product access for Jira.

A user access admin is assigned to one or more products, but can’t log in or use those products. This means user access admins won’t count as billable users for the product they administer, unless they’re granted an additional role that gives access to that product.

Some user access admins, who were former site admins, have billing permissions so they can continue to manage billing for sites they administered. These users have a message on their details page in admin.atlassian.com.

Product admin

A product admin can manage administration settings for a specific product. They don’t have access to Atlassian Administration. With the exception of Jira admins, product admins can access the content within the product they administer. It’s possible to be a product admin for one or more Atlassian products.

What features are available to each admin role in Atlassian Administration?

Features available with an admin role are marked with a ✅

Features available with an admin role for their assigned site/product are marked with a 🔸

Features unavailable with an admin role are marked with a ❌

Not all features are available to the organization admin role. Organization admins can assign themselves the relevant role to access all of the following features.

Manage users

 

Organization admin

Site admin

User access admin

Product admin

View users in organization

Configure user access settings

🔸

Note: this is an upcoming feature and not available yet.

Update managed accounts

Manage portal-only accounts

Make another user an organization admin

Make another user a site admin

Make another user a user access admin

Make another user a product admin

🔸

Make another user a project and space admin

Manage groups

 

Organization admin

Site admin

User access admin

Product admin

Create or modify a group

Note: User access admins can’t manage groups that give access to products they don’t administer.

Add or remove users from a group

Note: User access admins can’t manage groups that give access to products they don’t administer.

Configure default groups for products

Manage products and apps

 

Organization admin

Site admin

User access admin

Product admin

Access to products

Exception: Confluence product admins are automatically given access to product content

Approve or deny a request to access products

🔸

Only for their assigned site

Add or remove users from products

🔸

Configure product settings

Add new products to an organization

🔸

Only for their assigned site

Add apps to products

Note: This also requires the product admin role for that product

🔸

Only for their assigned site

Manage Connect apps

🔸

Only for their assigned site

Manage security

 

Organization admin

Site admin

User access admin

Product admin

Set up and manage user provisioning

Set up and manage SAML and SSO

Manage passwords

Set up and manage two-step verification

View organization audit log

Track storage

🔸

Only for their assigned site

Update security settings

Update API keys

Manage billing

We’re rolling out an improved billing experience. The features that your administration roles can manage are different depending on which billing experience you have. To understand what billing tasks organization, site, and user access admins can do, see Understand billing administration.


Original user management content

There are several types of admins within Atlassian Administration (admin.atlassian.com). Admin roles allow organizations to delegate different responsibilities among many admins instead of relying on just one person. What you can access and configure is determined by the type of admin you are. It’s possible to have multiple admin roles at the same time.

The admin roles you can have and assign to other members within your organization depend on whether you are using the original user management experience or the centralized user management experience.

This page only outlines admin roles granted through Atlassian Administration. If you want to know more about other admins, read the documentation for:

Admin roles

Organization admin

When you create an organization, you automatically become an organization admin. Other organization admins can assign you the organization admin role.

An organization admin is the highest level of admin and can complete any administrative task in Atlassian Administration. They are the only admins with access to the organization’s settings and are responsible for managing users and groups within their organization. The role allows limited access to manage billing.

We recommend you always have more than one organization admin in case one account is lost or compromised. Only organization admins can add or manage other organization admins.

Site admin

This only applies to the site admin role for the original user management. See site admin for the centralized user management if you have the centralized experience.

A site admin manages the users, groups, and administration settings of the site they’ve been assigned to (as well as any products that sit within this site). Site admins have access to any content within their assigned site. The role allows limited access to manage billing.

Trusted user

The trusted user role is only available if you have the original user management.

Trusted users have access to all products for their assigned site. They can invite users to this site’s product from the Teams menu in Jira or Confluence. Trusted users don’t have access to Atlassian Administration but they can access the administration areas for their site’s products.

Product admin

A product admin can manage administration settings for a specific product. They don’t have access to Atlassian Administration. With the exception of Jira admins, product admins can access the content within the product they administer. It’s possible to be a product admin for one or more Atlassian products.

What features are available to each admin role in Atlassian Administration?

Features available with an admin role are marked with a ✅

Features available with an admin role for their assigned site/product are marked with a 🔸

Features unavailable with an admin role are marked with a ❌

Not all features are available to the organization admin role. Organization admins can assign themselves the relevant role to access all of the following features.

Manage users

 

Organization admin

Site admin

Trusted user

Product admin

View users in organization

🔸

Configure user access settings

Update managed accounts

Manage portal-only accounts

🔸

Make another user an organization admin

Make another user a product admin

🔸

Make another user a site admin

🔸

Make another user a trusted user

🔸

Make another user a project and space admin

Manage groups

 

Organization admin

Site admin

Trusted user

Product admin

Create or modify a group

🔸

Add or remove users from a group

🔸

Configure default groups for products

🔸

Manage products and apps

 

Organization admin

Site admin

Trusted user

Product admin

Access to products

🔸

🔸

Exception: Confluence product admins are automatically given access to product content

Approve or deny a request to access a product

🔸

Add or remove users from a product

🔸

🔸

Configure product settings

Add new products to an organization

🔸

Add apps to products

Note: This also requires the product admin role for that product

Note: This also requires the product admin role for that product

Manage Connect apps

🔸

Manage security

 

Organization admin

Site admin

Trusted user

Product admin

Set up and manage user provisioning

Set up and manage SAML and SSO

Manage passwords

Set up and manage two-step verification

View organization audit log

Track storage

Update security settings

Update API keys

Manage billing

We’re rolling out an improved billing experience. The features that your administration roles can manage are different depending on which billing experience you have. To understand what billing tasks organization and site admins can do, see Understand billing administration.

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