Change password for portal-only customers

We’re currently rolling out changes that affect the content on this page. From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience. We’ll note changes for the improved experience in the content below.

A diagram of an new admin.atlassian.com view that shows a new Directory tab instead of Users and Groups

The first time customers raise a request in a Jira Service Management portal or send an email request to the service project, they will receive an email to set their password for their portal-only account.

Site admins can change the password associated with a portal-only account:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

  2. Select Jira Service Management.

  3. Find the customer you want to change the password for, and select (More option) > Change password.

  4. Select Save password to confirm.

If you have the improved user management experience:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products from the header.

  3. Under Sites and products, select the site that contains Jira Service Management.

  4. Under the Jira Service Management section on the nav bar, select Portal customers.

  5. Next to the customer you want to change the password for, select (More option) > Change password.

  6. Select Save password to confirm.

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