Manage your organization’s Atlassian accounts
Gain control over your employee's Atlassian accounts.
Change password for portal-only customers
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
We’ll note these changes in the support documentation below.
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
The first time customers raise a request in a Jira Service Management portal or send an email request to the service project, they will receive an email to set their password for their portal-only account.
Site admins can change the password associated with a portal-only account.
This procedure is different depending on your user management experience.
Change the password associated with a portal-only account for original user management:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
Select Jira Service Management.
Find the customer you want to change the password for, and select (More option) > Change password.
Select Save password to confirm.
Change the password associated with a portal-only account for centralized user management:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products from the header.
Under Sites and products, select the site that contains Jira Service Management.
Under the Jira Service Management section on the nav bar, select Portal-only customers.
Next to the customer you want to change the password for, select (More option) > Change password.
Select Save password to confirm.
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