Manage subscriptions and bills for Atlassian cloud products
Get a high-level overview of billing and subscription management for Atlassian cloud products.
Manage your billing address
We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.
In the original billing experience, the first option on the left is Overview.
In the improved billing experience, the first option on the left is Subscriptions.
Learn more about the differences
Original experience | Improved experience |
|---|---|
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Improved billing experience
Address types
In the new billing experience, there are two types of addresses. Both will appear on your invoice.
Address type | How it’s used |
|---|---|
Billing address | Your billing address is associated with your Billing account. This could be your company address or your billing department’s address. You’ll be asked to enter it when you try or buy an Atlassian cloud product for the first time. |
Sold-to address | Your sold-to address is associated with individual purchases or subscriptions. Similar to a shipping address, this is where you’ll use the product. We use it to apply the correct taxes to the purchase. In most cases, it will be the same as your billing address. |
Change your address
Who can do this? |
To change your billing address or sold-to address:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the left menu, select Addresses.
Find the address, and select Edit address.
Edit your address, then select Save.
What happens when you update your billing address?
When you make changes to your current billing address, all subscriptions that use this address also get updated. Your future invoices will reflect the updated billing address.
What happens when you update your sold-to address?
When you make changes to your current sold-to address, all subscriptions that use this address also get updated. Going forward, the amount of tax applied to your upcoming payments will be based on the updated sold-to address.
Original billing experience
Types of addresses
In the original billing experience, addresses are associated with a Billing contact or Technical contact.
Address type | How it’s used |
|---|---|
Billing contact address | The billing address is attached to your payment method. It’s not the address displayed on your invoice. |
Technical contact address | The address used on the invoice. We use this address to calculate tax. |
Change a contact address
Who can do this?
|
To update the address of a billing or technical contact for a cloud subscription:
Log in to my.atlassian.com.
In the top navigation, select Billing Details.
Update your address, then select Save Details.
To learn how to add or remove billing and technical contacts, see Understand billing administration
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