How billing works for Atlassian Collections

Atlassian Collections are a suite of connected Atlassian apps and AI agents that make it easy for your whole organization to work more effectively together.

Each collection is designed for a specific kind of teamwork:

If you purchase a collection, you’ll pay one price for the entire collection and won’t need to pay separately for individual apps included in it. For example, if you buy Service Collection on the Standard plan, you’ll have access to Jira Service Management and Customer Service Management included in one price.

Premium and Enterprise collections include free access to Rovo agents and Atlassian Guard Standard.

How to set up a collection

When you purchase a collection subscription, you’ll be prompted to set it up on a new or existing organization. If you add existing apps to a new collection, you won’t have to set them up again.

More about managing your collection subscription

Which users are considered billable users?

You’ll be billed based on the total number of unique users across all individual apps. Once an organization admin sets up a collection, each user who has access to least one of the included apps will be charged as a unique billable user.

When calculating unique billable users, we will only count a user once, even if the user has access to multiple apps in the collection, and regardless of how many apps are on the site.

How does billing work for Guard in my collection?

Atlassian Guard is set up at the organization level. Premium or Enterprise collections have free access to Atlassian Guard Standard. This means that you won’t be billed for users that have access to the Premium or Enterprise collection plans in your organization. 

If you want to use Guard Premium, you’ll need to purchase that separately. 

See more about billing for Guard Standard

How are Marketplace apps and add-ons billed within a collection

Marketplace apps and add-ons can be used with Atlassian apps within the collection.

The way they are billed will depend on their licensing and how they’re linked to the Atlassian app they’re installed on. Keep in mind that moving already-installed Marketplace apps and add-ons to a collection may impact their pricing.

More about Marketplace app pricing

What will the collection look like on my invoice?

Instead of having separate subscriptions listed on your invoice for each app within a collection, there will just be one billable subscription for a collection. For example, if you have a Teamwork Collection subscription, instead of having Jira, Confluence, and Loom shown separately in the invoice, you’ll see Teamwork Collection as one billable line item.

For Enterprise subscriptions, you’ll see any included subscriptions as part of your Enterprise plan.