Billing permissions by role

We’re rolling out an improved billing experience, and a new centralized user management experience, which both introduce new roles. Your setup will determine which set of admin roles and billing permissions apply to your subscriptions.

To learn how to add and remove billing admins and contacts, see Understand billing administration
To learn more about other Atlassian admin roles, see What are the different types of admin roles?

Improved billing experience

Centralized user management setup

This applies to customers with:

Subscriptions on the improved billing experience
Centralized user management

If your organization has been migrated to centralized user management, Users is found under the Directory tab.

In this setup, you have three admin roles with billing permissions:

Billing admins
Organization admins
Site admins

Permission	Billing admin	Org admin	Site admin	User access admin
Upgrade, downgrade, cancel subscriptions	Yes ✅	Yes ✅	Yes ✅	No ❌
View billing admins	Yes ✅	Yes ✅	Yes ✅	No ❌
View bill estimate	Yes ✅	Yes ✅	Yes ✅	No ❌
View billing info (next bill date, plan)	Yes ✅	Yes ✅	Yes ✅	No ❌
Reactivate subscriptions	Yes ✅	No ❌	No ❌	No ❌
View payment methods	Yes ✅	No ❌	No ❌	No ❌
View billing and sold-to addresses	Yes ✅	No ❌	No ❌	No ❌
View, download, pay invoices	Yes ✅	No ❌	No ❌	No ❌
Edit, remove, add payment methods	Yes ✅	No ❌	No ❌	No ❌
Add or remove billing admins	Yes ✅	No ❌	No ❌	No ❌
Edit or add billing or sold-to addresses	Yes ✅	No ❌	No ❌	No ❌
Request, change, and cancel quotes	Yes ✅	No ❌	No ❌	No ❌
Change billing cycle (monthly to annual)	Yes ✅	No ❌	No ❌	No ❌
Receive billing emails	Yes ✅	No ❌	No ❌	No ❌

Original user management setup

This applies to customers with:

Subscriptions on the improved billing experience
Original user management

If your organization has original user management, Users is found under Product site.

In this setup, there are three admin roles with billing permissions:

Billing admins
Organization admins
Site administrators

Permission	Billing admin	Org or site admin
Upgrade, downgrade, cancel subscriptions	Yes ✅	Yes ✅
View billing admins	Yes ✅	Yes ✅
View bill estimate	Yes ✅	Yes ✅
View billing info (next bill date, plan)	Yes ✅	Yes ✅
Reactivate subscriptions	Yes ✅	No ❌
View payment methods	Yes ✅	No ❌
View billing and sold-to addresses	Yes ✅	No ❌
View, download, pay invoices	Yes ✅	No ❌
Edit, remove, and add payment methods	Yes ✅	No ❌
Add or remove billing admins	Yes ✅	No ❌
Edit or add billing or sold-to addresses	Yes ✅	No ❌
Request, change, and cancel quotes	Yes ✅	No ❌
Change billing cycle (monthly to annual)	Yes ✅	No ❌
Receive billing emails	Yes ✅	No ❌

Original billing experience

Centralized user management setup

This applies to customers with:

Subscriptions on the original billing experience
Centralized user management

If your organization has been migrated to the centralized user management, Users is found under the Directory tab.

In this setup, there are four admin roles with billing permissions:

Billing contact
Technical contact
Organization admin
Site admin

Permission	Billing contact	Technical contact	Org admin	Site admin	User access admin
Upgrade and downgrade subscriptions	No ❌	No ❌	Yes ✅	Yes ✅	No ❌
Cancel subscriptions	Yes ✅	Yes ✅	Yes ✅	Yes ✅	No ❌
View billing contacts	Yes ✅	Yes ✅	Yes ✅	Yes ✅	No ❌
View bill estimate	No ❌	No ❌	Yes ✅	Yes ✅	No ❌
View billing info (next bill date, plan)	No ❌	No ❌	Yes ✅	Yes ✅	No ❌
Reactivate subscriptions	No ❌	No ❌	Yes ✅	No ❌	No ❌
View payment methods	No ❌	No ❌	Yes ✅	No ❌	No ❌
View addresses	No ❌	No ❌	Yes ✅	No ❌	No ❌
View, download, pay invoices	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Edit, remove, add payment methods	No ❌	No ❌	Yes ✅	No ❌	No ❌
Add or remove billing contacts	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Edit or add addresses	No ❌	No ❌	Yes ✅	No ❌	No ❌
Request, change, and cancel quotes	Yes ✅	Yes ✅	Yes ✅	No ❌	No ❌
Change billing cycle (monthly to annual)	No ❌	No ❌	Yes ✅	No ❌	No ❌
Contact support	Yes ✅ (billing support)	Yes ✅	Yes ✅	Yes ✅	Yes ✅
Receive billing emails	Yes ✅	No ❌	Yes ✅	No ❌	No ❌

Original user management setup

This applies to customers with:

Subscriptions on the original billing experience
Original user management

If your organization has the original user management, Users is found under Product site.

In this setup, you have four admin roles with billing permissions:

Billing contact
Technical contact
Organization admin
Site administrator

Permission	Billing contact	Technical contact	Org or site admin
Upgrade and downgrade subscriptions	No ❌	No ❌	Yes ✅
Cancel subscriptions	Yes ✅	Yes ✅	Yes ✅
View billing contacts	Yes ✅ (billing contacts only)	Yes ✅ (billing contacts only)	Yes ✅
View bill estimate	No ❌	No ❌	Yes ✅
View billing info (next bill date, plan)	No ❌	No ❌	Yes ✅
Reactivate subscriptions	No ❌	No ❌	Yes ✅
View payment methods	No ❌	No ❌	Yes ✅
View addresses	No ❌	No ❌	Yes ✅
View, download, pay invoices	Yes ✅	Yes ✅	Yes ✅
Edit, remove, add payment methods	No ❌	No ❌	Yes ✅
Add or remove billing contacts	Yes ✅	Yes ✅	Yes ✅
Edit or add addresses	No ❌	No ❌	Yes ✅
Request, change, and cancel quotes	Yes ✅	Yes ✅	Yes ✅
Change billing cycle (monthly to annual)	No ❌	No ❌	Yes ✅
Contact support	Yes ✅ (billing support)	Yes ✅	Yes ✅
Receive billing emails	Yes ✅	No ❌	Yes ✅

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