Understand the new partner-managed subscriptions portal

What’s changing?

Atlassian is introducing a new cloud billing experience and, as a result, will be migrating existing cloud product subscriptions onto a new platform. While this update will primarily affect how your Partners will manage billing activities, Atlassian has also created a brand new portal experience for customer contacts. Customer contacts will be able to access the new partner-managed subscriptions portal for any subscriptions migrated or created on the new platform.

Please note that this change will not impact your current agreement with your Partner, including the cost and billing period of any current subscription.

About the new partner-managed subscriptions portal

Atlassian is creating a new customer experience: the partner-managed subscriptions portal. Previously, you may have logged into my.atlassian.com to view your subscriptions. Today, you will use the new partner-managed subscriptions portal to view or cancel your partner-managed subscriptions.

When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal. Customer contacts will also receive emails when:

• your Partner places an order for Atlassian apps.

• a subscription is transferred from one billing account to another (a billing account is a structure we use to group all billing transaction-related activities with Atlassian).

• a site is migrated to the new billing experience and is the customer contact’s first site on the new platform.

Navigating the partner-managed subscriptions portal

View your subscription

When you first access the partner-managed subscriptions portal, you’ll find a list of your subscriptions. Toggle between tabs to view your active, inactive, and upcoming subscriptions.

You can view your subscriptions and linked subscriptions, plan, user count, the number of days left until renewal, and the assigned partner.

Manage your Atlassian app subscription

Select the required subscription. On the Subscription details page, view the site URL, entitlement number, bill date, active user count, and other details.

Set up your app subscription

To start using a subscription, you need to set it up on a site. After your partner places an order, you’ll receive an email to set up your subscription.

You can also set up your subscription from the Subscription details page. For apps that need setting up, you’ll see a banner with a Begin set up link. This will open a page from which you can select one of your existing sites or organization, or add a new site.

Once you add your subscription to a site, the subscription is active and ready to use.

To view your billing partner and customer contacts, go to the Key contacts tab. In this tab, if you select Manage in the Customer contacts section, you’ll be redirected to the Manage customer contacts page, which allows you to add additional customer contacts.

Cancel a subscription

You can cancel subscriptions from the Subscription details page. If you cancel a subscription, any linked subscription will also be canceled. Note that you can't reactivate subscriptions and will need to contact us.

Manage your Marketplace app subscription

Go to the Installed Apps tab and view the list of installed apps. Select the required app to open the details page. You’ll find:

• Site URL and the entitlement number the Marketplace app is associated with

• Plan type, bill date, active user count, and the parent apps the Marketplace app is installed on

On this page, you can cancel the subscription by selecting Cancel subscription.

Manage your collection subscription

Manage your collection subscription the same way you manage your other subscriptions.