Understand the new partner-managed subscriptions portal
What’s changing?
Atlassian is introducing a new cloud billing experience and, as a result, will be migrating existing cloud product subscriptions onto a new platform. While this update will primarily affect how your Partners will manage billing activities, Atlassian has also created a brand new portal experience for customer contacts. Customer contacts will be able to access the new partner-managed subscriptions portal for any subscriptions migrated or created on the new platform.
A “customer contact” (formerly referred to as a “technical contact”) is how Atlassian refers to a customer that purchases Atlassian products through a Partner. Partners will assign customer contacts within their billing experience to manage their subscriptions and provide customer visibility.
Please note that this change will not impact your current agreement with your Partner, including the cost and billing period of any current subscription.
About the new partner-managed subscriptions portal
Atlassian is creating a new customer experience: the partner-managed subscriptions portal. Previously, you may have logged into my.atlassian.com to view your subscriptions. Today, you will use the new partner-managed subscriptions portal to view or cancel your partner-managed subscriptions.
To access your partner-managed subscriptions, use this link: admin.atlassian.com/partner-managed-subscriptions
When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal. Customer contacts will also receive emails when:
your Partner places an order for Atlassian products.
a subscription is transferred from one billing account to another (a billing account is a structure we use to group all billing transaction-related activities with Atlassian).
a site is migrated to the new billing experience and is the customer contact’s first site on the new platform.
Navigating the partner-managed subscriptions portal
View your subscription
When you first access the partner-managed subscriptions portal, you’ll find a list of your subscriptions. Toggle between tabs to view your active, inactive, and upcoming subscriptions.
You can view your subscriptions and linked subscriptions, plan, user count, the number of days left until renewal, and the assigned partner.
Manage your product subscription
Select the required subscription. The details page opens, where you can view the site URL, entitlement number, bill date, active user count, and other details.
If your product is not configured, select Begin set up. It opens a page from which you can select one of your existing sites or organizations, or add a new site.
You can also cancel subscriptions on this page. If you cancel a subscription, associated apps will also be cancelled. Note that you can't reactivate subscriptions from this page and will need to contact Atlassian support.
To view your billing partner and customer contacts, go to the Key contacts tab. In this tab, if you select Manage in the Customer contacts section, you’ll be redirected to the Manage customer contacts page, which allows you to add additional customer contacts.
Manage your app subscription
Go to the Installed Apps tab and view the list of installed apps. Select the required app to open the details page. You’ll find:
Site URL and the entitlement number the app is associated with
Plan type, bill date, active user count, and the products the app is installed on
On this page, you can cancel the app subscription by selecting Cancel subscription.
Manage your Teamwork Collection subscription
Manage your Teamwork Collection subscription the same way you manage your other subscriptions.
Cancel a Teamwork Collection subscription
Contact your Atlassian billing partner to cancel a collection subscription.
Can I cancel a Teamwork Collection subscription and keep included products?
Yes, you can choose to keep any number of included products. Ask your Atlassian billing partner to contact us if you want to keep any included product and bill it separately.
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