Understand billing for Marketplace apps
From [date], our Marketplace partners will have the option to provide billing flexibility — allowing our customers to control the number of seats they pay for. You’ll be notified of any existing apps that have made the change, and will have 180 days to switch to the new way of billing. After this period, we’ll automatically transition eligible apps.
How are Marketplace apps billed?
Marketplace apps are built and priced by our Marketplace partners, and the way your app is billed is determined by them. We offer our partners two different ways to price their apps on the Atlassian Marketplace.
Depending on the app, you may be billed in one of two ways:
Based on the user count of the linked Atlassian app (also referred to as ‘linked billing’ in Atlassian Administration)
Based on just the user count of your Marketplace app (also referred to as 'user-based billing in Atlassian Administration)
This means some Marketplace apps allow organization admins to give access to a select amount of users, which doesn’t necessarily have to match with the Atlassian app — it can be the same, or lower. This means your billing is more flexible, and you only pay for what you need, which could save you money.
If a Marketplace app has a linked user count, it means that the app is priced based on the number of users of the Atlassian app it’s connected to.
Examples:
For example, if you install a Marketplace app with a linked user count on Confluence Cloud, which has 25 users, you’ll be charged the 25-user price for the app.
Using this same example without a linked user count, you could install a Marketplace app on Confluence Cloud (which has 25 users), but choose to only give 10 users access to the app. This means you’d be charged the 10-user price for the app.
Keep in mind that you can’t voluntarily move between these different ways of billing. However, if you have an existing app subscription and our Marketplace Partner has chosen to only offer user-based billing for that app, you’ll be prompted to switch over.
My billing is being switched. What do I need to do?
If you’ve been notified that your Marketplace app has a new way of billing available, this means that your app is currently billed for the linked user count of its Atlassian app, but it’s going to transition to being billed for its own separate user count.
Transition period
If you’re on a monthly plan, your subscription will be auto-renewed with its current way of billing for up to 180 days. However, during this time, you can make the switch yourself. We recommend doing this as soon as you can to make the most of the new billing flexibility and any potential savings. We’ll let you know what date you need to switch by, and remind you along the way. After this period, the app subscription will automatically switch to the new billing model at your next renewal date.
If you're on an annual plan, you’ll stay on the current way of billing for the remainder of your current billing cycle, regardless of the 180-day period — but you can still switch to the new way of billing at any time by contacting us. If your renewal date falls within the 180-day transition period, you can either renew with the current way of billing, or switch to the new one. If your next renewal date is after the 180 days, you’ll be switched automatically when your subscription is renewed.
What you need to do
You may have seen various prompts and notifications in your site’s administration, or received emails from us about the change. To make the change on your monthly plan:
From the email or your app subscription page, select the button to review and switch your billing.
Review the change and billing impact. Keep in mind that the updated bill is based on your current user count — you can decrease your bill by decreasing the user count afterwards (you won’t be billed until your next bill date).
Confirm the billing change.
Make sure your organization admin reviews and manages the user count for your app to make the most of billing flexibility.
To make the change on an annual plan, you’ll need to contact us.
Making your bill less
One you’ve switched to the new way of billing, your organization admin will be able to update your user count via Atlassian Administration. If you decrease your user count, your bill will also decrease — we recommend reviewing how many users need access to the app and comparing different user counts to find a total you’re comfortable with.
Keep in mind
Once you’ve made the change, you won’t need to do it again — the new way of billing will be set going forward (or until you cancel your subscription).
Organization admins can continue to update the user count as needed at any time, which will be reflected in your next bill.
If you don’t take any action, we’ll automatically switch you to the new way of billing at the end of the transition period. Your organization admin will still be able to manage your user count after this.
The change may introduce pricing updates that are set out by our Marketplace partners. These updates will come into effect with the new way of billing, even if your user count isn’t updated, which will impact your bill.
How are apps billed for Teamwork Collection?
Apps are billed based on the number of users on your site.
When transferring an existing subscription with an app to Teamwork Collection, the number of app users will be updated to reflect the total user count in that site. For example, if you have 25 users on Confluence Cloud with an app installed, and you move the subscription to a Teamwork Collection with 100 Jira users on the same site, you’ll be charged the 100-user price for the app included in the site.
How are Jira cloud apps billed?
Jira Cloud apps with linked billing are priced based on the maximum number of users of Jira products on your site.
For example, if you have Jira (100 users) and Jira Service Management (80 agents) on the same site, and the app has a linked user count, you’ll pay the 100-user price for each Jira Cloud app installed.
Using the same example, if you cancel your subscription for Jira (100 users), you’ll now have Jira Service Management (80 agents). From the start of the next billing cycle, you’ll pay the 80-user price for each app installed across your Jira products, as the user count for the app will now be linked to Jira Service Management.
Who can purchase and install apps?
To help companies maintain control over their Atlassian environment, most Marketplace apps can only be installed by site or org admins. End users can shop for apps and notify their admins about apps they’d like to use by selecting Try it free > Request this app on any Marketplace app listing. More about purchasing apps
How are Marketplace apps billed across multiple product instances?
The billing structure for Marketplace apps can also depend on how many licenses of the app are purchased. More about flexible pricing for multiple app instances
Cancel or uninstall an app
To cancel an app subscription, see Cancel a subscription
To uninstall an app, see the documentation for the parent product:
Confluence: Manage your apps
Jira products: Integrate apps
Bitbucket: Bitbucket Cloud apps
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