Understand billing for cloud apps

How are cloud apps billed?

Cloud apps from the Atlassian Marketplace are priced based on the number of users in your Atlassian product. For example, if you have Confluence Cloud (25 users), you pay the 25-user price for each app installed on the product.

The billing cycle of the app must match the billing cycle of the parent product. For example, if your Confluence Cloud subscription is billed monthly, any installed app will also be billed monthly.

How are apps billed for Teamwork Collection?

Apps are billed based on the number of users on your site.

When transferring an existing subscription with an app to Teamwork Collection, the number of app users will be updated to reflect the total user count in that site. For example, if you have 25 users on Confluence Cloud with an app installed, and you move the subscription to a Teamwork Collection with 100 Jira users on the same site, you’ll be charged the 100-user price for the app included in the site.

How are Jira cloud apps billed?

Jira Cloud apps are priced based on the maximum number of users of Jira products on your site.

For example, if you have Jira (100 users) and Jira Service Management (80 agents) on the same site, you’ll pay the 100-user price for each Jira Cloud app installed on your Jira products.

Using the same example, if you cancel your subscription for Jira (100 users), you’ll now have Jira Service Management (80 agents). From the start of the next billing cycle, you’ll pay the 80-user price for each app installed across your Jira products.

Who can purchase and install apps?

To help companies maintain control over their Atlassian environment, most Marketplace apps can only be installed by site or org admins. End users can shop for apps and notify their admins about apps they’d like to use by selecting Try it free > Request this app on any Marketplace app listing. Learn more about purchasing apps

Cancel or uninstall an app

To cancel an app subscription, see Cancel a subscription

To uninstall an app, see the documentation for the parent product:

• Confluence: Manage your apps

• Jira products: Integrate apps

• Bitbucket: Bitbucket Cloud apps