Unable to make payments

What actions can I take if I’m not able to make payments for my app subscription?

Before you’re unsubscribed from, and lose access to the app, here are some actions we suggest you take:

Export your data

We advise you to export your business data from your Atlassian instance. For more information, see our Data Storage FAQs.

Downgrade to a Free plan

This could be an option if you have a relatively small number of users or agents.

If applicable, you’ll first need to reduce users to 10 or fewer (three agents or fewer for Jira Service Management). Go to your site’s admin at admin.atlassian.com. Select the Organization and go to Manage users. Find users you want to remove, and select Show details. From there, remove the user.

From billing

Improved billing experience

Contact us to change your plan to Free.

Original billing experience

Change to the Free plan at admin.atlassian.com. Select the Organization, go to Billing, and select Manage subscriptions. Select Change next to your plan for each app. Select the Free plan and confirm.

Contact us:

If you need to speak to one of our team members about your situation, please submit a request to the Atlassian Support team.

For Bitbucket cloud

If your payment is declined, we'll downgrade your Bitbucket subscription to the Free plan. To avoid this, check that your payment details are correct before you complete your purchase.

If you have five or fewer users, we'll downgrade your Bitbucket subscription to the Free plan. If you have more than five users, your workspace will become read-only until you reduce your user count. Find out more about managing your plan and billing for Bitbucket Cloud

If you're billed through our new billing engine, or have been migrated to our new billing engine, your workspace will be deactivated if payment is missed after the payment retry cycle.

If you need help, contact us.