Manage your bill for Rovo

Rovo is a site-based product that is billed as a per user subscription, for every unique user in your organisation who has access to any site with Rovo enabled.

How are you billed? 

Rovo uses a different billing model from other Atlassian cloud products. Once an organization admin activates Rovo on a site, all users on that site will have access to Rovo and be charged as a unique billable user. When calculating unique billable users, we will only count a user once, even if the user has access to multiple sites with Rovo enabled, and regardless of how many products are on the site.

Which users are considered Rovo billable users?

If you have access to products in any edition (including free) on the site where Rovo is activated, you are considered a billable user.

The following are not considered Rovo billable users:

• Jira Service Management customers

• Users that only have access to a product on sites without Rovo activated

How much does it cost?

The cost of Rovo depends on the number of unique billable users on your Atlassian site, and whether you choose to pay monthly or annually.

To get an idea of what Rovo might cost for your organization, use our pricing calculator.

View your bill estimate and number of billable users

To view your bill estimate and the number of unique billable users:

1. Go to admin.atlassian.com and select Billing.

2. Find Rovo from the list and select Manage.

3. On the Subscription details page, you’ll see the number of unique billable users and the bill estimate. These numbers are updated once per day.

The date of your first bill depends on when you subscribe to Rovo.

Choose between monthly or annual payments

You can choose to be billed monthly or annually. There are advantages and disadvantages to each:

• Monthly
  Flexible, per-user pricing. At the end of your billing period, you’re automatically charged based on the number of unique billable users within your organization. You only pay for what you need.

• Annual
  Flat rate, user-tier pricing. Annual subscriptions are for one year, and are paid up front, by user-tier. It has a lower cost per user, but you may end up paying for more users than you need.

To find out which option is best for your organization, use our pricing calculator.

Change your subscription to annual payment

To change to an annual subscription:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Find the subscription that you want to switch to an annual billing cycle and select Manage.

3. On the Subscription details page, select Change plan.

4. Change the Billing Cycle to Annual.

You can also purchase annual pricing directly by contacting Atlassian. 

Subscribe and pay

To get started with Rovo you need to:

1. Have an organization.

2. Verify one or more domains.

3. Subscribe to Rovo.

4. Activate the site you’d like to use Rovo on.

Provide your payment details

If you don’t have a payment method on file for this billing account, you’ll need to add your payment details from the banner displayed on the Subscription details page.

Alternatively, to enter your payment details,

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Billing.

3. Find Rovo from the list and select Manage.

4. From the left menu, select Payment method

5. Select Add payment details

6. Add your credit card information and select Confirm.

For more ways to pay, see How to pay.

Change who counts towards your bill

There are several ways you can change the number of unique billable users that count towards your Rovo bill. You can:

• Deactivate Rovo on a site

• Remove or suspend a user

Cancel your subscription

To cancel Rovo:

1. Go to admin.atlassian.com and select Billing.

2. Find Rovo from the list and select Manage.

3. Select more actions > Cancel subscription, then review and confirm your cancellation.

Once your subscription is cancelled, it will appear in the Inactive tab of the Subscriptions page.

When you cancel your subscription, you'll still have access until the end of your billing cycle or trial (unless you request Atlassian to cancel your subscription earlier).

We'll delete your data:

• For a trial: 15 days after you cancel.

• For other subscriptions: 60 days after the end of your billing cycle.

For more information, see What happens when you cancel a subscription.

There’s no change to your Atlassian cloud product subscriptions, which continue as previously. To also cancel your Atlassian cloud subscription, see Cancel a subscription.