Manage your subscription for Teamwork Collection
What’s a collection and how does it work?
Teamwork Collection is a suite of connected products that makes it easy for your whole organization to work more effectively together.
A Teamwork Collection subscription includes Jira, Confluence and Loom. If you purchase Teamwork Collection, you’ll pay a single price for the entire collection and won’t need to pay separately for the individual products included in it. This means you'll get access to all the products in the collection without any additional charges. Premium and Enterprise Teamwork Collections include free access to Rovo and Atlassian Guard Standard.
More about how billing works for Teamwork Collection
Setting up a collection
When you purchase a collection subscription, you’ll be prompted to set it up on a new or existing organization. If you include any existing products in a new collection, you won’t have to set them up again.
Which users are considered billable users?
You’ll be billed based on the total number of unique users across all individual products. Once an organization admin sets up Teamwork Collection on a site, all users on that site will have access to included products and be charged as a unique billable user. When calculating unique billable users, we will only count a user once, even if the user has access to multiple products in the collection, and regardless of how many products are on the site.
Plans
Teamwork Collection plan | Included products |
|---|---|
Teamwork Collection Premium |
|
Teamwork Collection Enterprise |
|
How are apps billed for Teamwork Collection?
Apps are billed based on the number of users on your site.
When transferring an existing subscription with an app to Teamwork Collection, the number of app users will be updated to reflect the total user count in that site. For example, if you have 25 users on Confluence Cloud with an app installed, and you move the subscription to a Teamwork Collection with 100 Jira users on the same site, you’ll be charged the 100-user price for the app included in the site.
View your bill estimate and number of billable users
To view your bill estimate and the number of unique billable users:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Billing.
Select your Teamwork Collection from the list.
On the Subscription details page, you’ll see the number of unique billable users and the bill estimate.
Changing your plan
To change your plan for a collection:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Go to Subscriptions from the side navigation.
From the subscriptions list, find the collection you want to change the plan for and select Manage.
On the Subscription details page, select Change plan.
Submit a support request with the details — our team will help you change your plan.
What happens when you change a Teamwork Collection plan?
Changing your Teamwork Collection plan applies to all included products in the collection. This means you can’t update included products separately — it has to be done together via the collection subscription.
Keep in mind that if you’re changing from a Premium plan, it’ll also remove any free inclusions of Rovo and Atlassian Guard Standard.
Canceling a Teamwork Collection
To cancel a collection:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Select Subscriptions, and then select the collection subscription you want to cancel.
Select Manage plan > Cancel subscription, then submit a support request with the details — our team will help you with your cancellation.
Can I cancel a collection subscription and keep included products?
Yes, you can choose to keep any number of included products. When you submit a support request for cancellation, our team will get in touch with you and can help you cancel individual subscriptions in the collection. Any included products you choose to keep will be billed separately according to your existing bill date and cycle.
Was this helpful?