Manage your subscription for Teamwork Collection
What’s a collection and how does it work?
Teamwork Collection is a suite of connected products that makes it easy for your whole organization to work more effectively together.
A Teamwork Collection subscription includes Jira, Confluence and Loom. If you purchase Teamwork Collection, you’ll pay a single price for the entire collection and won’t need to pay separately for the individual products included in it. This means you'll get access to all the products in the collection without any additional charges. Premium and Enterprise Teamwork Collections include Rovo and Atlassian Guard Standard.
More about how billing works for Teamwork Collection
Setting up a collection
When you purchase a collection subscription, you’ll be prompted to set it up on a new or existing organization. If you include any existing products in a new collection, you won’t have to set them up again.
Which users are considered billable users?
You’ll be billed based on the total number of unique users across all individual products. Once an organization admin sets up Teamwork Collection, each user enabled for at least one of the linked products will be charged as a unique billable user. When calculating unique billable users, we will only count a user once, even if the user has access to multiple products in the collection, and regardless of how many products are on the site.
Plans
Teamwork Collection plan | Included products |
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Teamwork Collection Free |
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Teamwork Collection Standard |
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Teamwork Collection Premium |
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Teamwork Collection Enterprise |
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How are apps billed for Teamwork Collection?
Apps are billed based on the number of users on your site.
When transferring an existing subscription with an app to Teamwork Collection, the number of app users will be updated to reflect the total user count in that site. For example, if you have 25 users on Confluence Cloud with an app installed, and you move the subscription to a Teamwork Collection with 100 Jira users on the same site, you’ll be charged the 100-user price for the app included in the site.
View your bill estimate and number of billable users
To view your bill estimate and the number of unique billable users:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Billing.
Select your Teamwork Collection from the list.
On the Subscription details page, you’ll see the number of unique billable users and the bill estimate.
Changing your plan
To change your plan for a collection:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Go to Subscriptions from the side navigation.
From the subscriptions list, find the collection you want to change the plan for and select Manage.
On the Subscription details page, select Change plan.
On the Plan selection page, compare and select the plan you want.
After you agree to the Atlassian Customer Agreement and Privacy Policy, select Agree and start trial.
To change a plan from monthly to annual, choose the Annual billing option, select the Standard or Premium plan, and then review and confirm your billing.
What happens when you change a Teamwork Collection plan?
Changing your Teamwork Collection plan applies to all included products in the collection. This means you can’t update included products separately — it has to be done together via the collection subscription.
Keep in mind that if you’re changing from a Teamwork Collection Premium plan, it may affect your Rovo usage quota and/or your Atlassian Guard Standard bill.
Canceling a Teamwork Collection
To cancel a collection:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Select Subscriptions, find the subscription you want to cancel, and select Manage.
Select more actions > Cancel subscription, then review and confirm your cancellation.
Can I cancel a collection subscription and keep included products?
Yes, you can choose to keep any number of included products. Contact us with your request and our team will get in touch with you and can help you retain individual subscriptions in the collection. Any included products you choose to keep will be billed separately according to your existing bill date and cycle.
More about canceling a collection
Ending a collection trial
To end a Teamwork Collection trial:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
Select Subscriptions, find the subscription you want to end the trial for, and select Manage.
Select more actions > End collection, then review the details to end your trial.
When you end a collection, any new subscription added will get canceled.
When ending a Teamwork Collection Premium subscription, any free inclusions (like Atlassian Guard Standard and Rovo agents), will also get canceled.
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