Manage payment methods
We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience. Read more about the key differences
Read Atlassian payment methods and payment terms for detailed information on various payment methods and terms, helping you determine which is best for you.
Improved billing experience
Who can do this? |
Add a payment method
If you don’t have a payment method on file, you can add one through your billing account, or when you purchase your first paid subscription.
To add a credit card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the side navigation, select Payment method.
Select Add payment details.
Add your credit card information and select Confirm.
Your card will be saved as the default payment method for future payments on your billing account.
If you’d like to add multiple payment methods, contact us.
Edit a saved payment method
To edit a saved card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the side navigation, select Payment method.
Find your card and select Edit.
Follow the prompts to make edits.
To edit a saved PayPal payment method, log in to PayPal and select a different payment method for your automatic Atlassian payments. How to update automatic payments in PayPal
When paying for an invoice that’s due or overdue, you'll only see payment methods eligible for that transaction. For example, if your subscription was linked to a credit or debit card, you can only change the payment method to a different card.
We’re working towards supporting different payment methods for a transaction. If you’d like to pay for a due or overdue invoice using a different payment method, contact us.
Delete a saved payment method
To delete a payment method that's currently linked to active subscriptions, you'll need to select another one to replace it first. We'll use this new payment method for any future payments of the linked subscriptions.
If you’re looking to cancel your subscriptions without deleting your payment method, see Cancel a subscription.
To delete a saved card:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the side navigation, select Payment methods.
Find your card and select Delete.
If your payment method is linked to active subscriptions, choose a new one before deleting it.
Select Confirm and delete.
To unlink a PayPal account, contact us.
Change a payment method
To switch to a different payment method:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
From the side navigation, select Billing profiles.
Find the required billing profile and select Manage. The Billing profile details page opens.
Select Change payment method. The Subscription details page opens.
In the Payment method section, select Add new payment method.
You can now select from the various payment methods.
Troubleshoot a PayPal payment failure
Log in to PayPal to check why your payment was declined. It could’ve been an issue with the selected payment method. For example, your card could’ve expired. In such cases, find your automatic payment settings and select a different payment method for Atlassian payments.
There could also have been an issue with your account settings. For example, they could be blocking foreign currency payments. Check your account settings or contact PayPal customer service to resolve the issue.
Original billing experience
Read Atlassian payment methods and payment terms for details on each payment method, and determine which is best for you.
Add or update a payment method
You can set up or change your payment method in just a few steps.
Go to Atlassian Administration. Select your organization if you have more than one.
Select Billing and you’ll see a billing preview of all your apps.
Select Manage subscriptions for any one of the apps and go to Billing details.
Select the Edit icon in the Billing details area.
Select the Edit icon in the Payment method area.
Choose a payment method from the available options.
Add the required details and select Save.
Was this helpful?