支払いができない

What actions can I take if I’m not able to make payments for my app subscription?

Before you’re unsubscribed from, and lose access to the app, here are some actions we suggest you take:

データをエクスポートする

We advise you to export your business data from your Atlassian instance. For more information, see our Data Storage FAQs.

Free プランにダウングレードする

ユーザーまたはエージェントの数が比較的少ない場合は、このオプションを選択できます。

If applicable, you’ll first need to reduce users to 10 or fewer (three agents or fewer for Jira Service Management). Go to your site’s admin at admin.atlassian.com. Select the Organization and go to Manage users. Find users you want to remove, and select Show details. From there, remove the user.

請求から

改善された請求エクスペリエンス

Contact us to change your plan to Free.

従来の請求エクスペリエンス

Change to the Free plan at admin.atlassian.com. Select the Organization, go to Billing, and select Manage subscriptions. Select Change next to your plan for each app. Select the Free plan and confirm.

問い合わせる:

If you need to speak to one of our team members about your situation, please submit a request to the Atlassian Support team.

Bitbucket Cloud の場合

If your payment is declined, we'll downgrade your Bitbucket subscription to the Free plan. To avoid this, check that your payment details are correct before you complete your purchase.

If you have five or fewer users, we'll downgrade your Bitbucket subscription to the Free plan. If you have more than five users, your workspace will become read-only until you reduce your user count. Find out more about managing your plan and billing for Bitbucket Cloud

If you're billed through our new billing engine, or have been migrated to our new billing engine, your workspace will be deactivated if payment is missed after the payment retry cycle.

If you need help, contact us.