支払いができない
What actions can I take if I’m not able to make payments for my app subscription?
This FAQ is for all Jira apps, Confluence, Statuspage, Trello, Opsgenie, Halp, and Loom. If you’re unable to make payments for other apps, please contact us.
Before you’re unsubscribed from, and lose access to the app, here are some actions we suggest you take:
データをエクスポートする
We advise you to export your business data from your Atlassian instance. For more information, see our Data Storage FAQs.
Free プランにダウングレードする
ユーザーまたはエージェントの数が比較的少ない場合は、このオプションを選択できます。
If applicable, you’ll first need to reduce users to 10 or fewer (three agents or fewer for Jira Service Management). Go to your site’s admin at admin.atlassian.com. Select the Organization and go to Manage users. Find users you want to remove, and select Show details. From there, remove the user.
請求から
We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience. Find out which experience you’re viewing
改善された請求エクスペリエンス
Contact us to change your plan to Free.
従来の請求エクスペリエンス
Change to the Free plan at admin.atlassian.com. Select the Organization, go to Billing, and select Manage subscriptions. Select Change next to your plan for each app. Select the Free plan and confirm.
問い合わせる:
If you need to speak to one of our team members about your situation, please submit a request to the Atlassian Support team.
Bitbucket Cloud の場合
ユーザー数が 5 人以下の場合、Bitbucket は Free プランにダウングレードします。
If you have over five users, your access will be read-only, but you can reduce the number of users. Here’s how.
If you need help, contact the Atlassian Support team.
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